Chapter 8 Flashcards
Assertiveness
Acting in one’s own best interest by expressing one’s feelings and thoughts honestly and directly
Channel
The medium through which a message reaches the receiver.
Communication apprehension
The anxiety caused by having to talk with others
Context
The environment in which communication takes place
Defensiveness
An excessive concern with protecting oneself from being hurt
Display rules
Norms that govern the appropriate display of emotions
Electronically mediated communication
Interpersonal communication that takes place via technology
Interpersonal communication
An interactional process whereby one person sends a message to another.
Interpersonal conflict
Disagreement among two or more people
Kinesecs
The study of communication through body movements
Listening
A mindful activity and complex process that requires one to select and to organize information, interpret and respond to communications, and recall what one has heard
Message
The information or meaning that is transmitted from one person to another
Noise
Any stimulus that interferes with accurately expressing or understanding a message
nonverbal communication
The transmission of meaning from one person to another through means or symbols other than words
non-verbal sensitivity
The ability to accurately encode (express) and decode (understand) nonverbal cues
Paralanguage All vocal cues other than the content of the verbal message itself
All vocal cues other than the content of the verbal message itself
Personal Space
A zone of space surrounding a person that is felt to “belong” to that person
Polygraph
A device that records fluctuations in physiological arousal as a person answers questions
Proxemics
The study of people’s use of interpersonal space.
Recievers
The person to whom a message is targeted.
Self disclosure
The voluntary act of verbally communicating private information about oneself to another person
Sender
The person who initiates a message.
In interpersonal communication, speaker is to encode as receiver is to:
a. noise.
b. decode. c. verbalize. d. detect.
B
Thomas likes to talk about himself a great deal. It is often quite hard to move the topic of conversation away from his interests, achievements, and activities. The barrier to effective communication with Tom is:
a. working self-concept.
b. self-defensiveness. c. self-preoccupation. d. motivational distortion.
C