Chapter 8 Flashcards
Components of emotions
Physiological Changes, Nonverbal reactions, Cognitive interpretations, Verbal Expression,
Emotional Intelligence
The ability to understand and manage one’s own emotions and to be sensitive to others feelings
Influences on Emotional Expression
Personality, Culture, Gender, Social Conventions and Roles, Fear of Self-Disclosure, Emotional Cognation
Emotional Contagion
The process by which emotions are transferred from one person to the other.
Guide lines for expressing emotion
Recognize your feelings
Facilitative emotions
Contribute to effective functioning
Debilitative Emotions
Hinder or prevent effective performance
Communication apprehension
Feelings of anxiety that plague some people at the prospect of communicating in an unfamiliar or difficult context
Giving a speech, meeting strangers…
Rumination
Recurrent thoughts not demanded by the immediate environment
Self-talk
The nonvocal, internal monologue that is our process of thinking
Fallacy of perfection
Worthwhile communicators should be able to handle any situation with complete confidence and skill
Fallacy of Approval
It is vital to obtain everyone’s approval
Fallacy of Should
Inability to distinguish between what is and what should be
Fallacy of Overgeneralization
When a person bases a belief on a limited amount of evidence
Fallacy of causation
They should do nothing that can hurt or in any way inconvenience others because it will cause undesirable feelings.
