Chapter 8 Flashcards
Process whereby people acquire capabilities to perform jobs
Training
The way an organization identifies and leverages knowledge to be competitive
Knowledge management
A step-by-step process to ensure that the right learning materials are provided to the right people at the right time
Instructional systems design (ISD)
People’s belief that they can successfully learn the training program content
Self-efficacy
(also known as andragogy) Ways in which adults learn differently than do younger people
Adult learning
Trainees perform jobrelated tasks and duties during training
Active practice
Copying someone else’s behavior
Behavioral modeling
Based on the idea that people tend to repeat responses that give them some type of positive reward and to avoid actions associated with negative consequences
Reinforcement
Based on the idea that people learn best if they receive reinforcement and feedback as soon as possible after training
Immediate confirmation
Training that occurs through interactions and feedback among employees
Informal training
The most common training because it is flexible and relevant
On-the-job training
Training people to do more than one job
Cross-training
Use of web-based technology to conduct training online
E-learning
Reproduce parts of the real world so that they can be experienced and manipulated, and learning can occur
Simulations
Exercises that entertain and engage
Games
Use of mobile technology to conduct training
M-learning
Comparison of costs and benefits associated with training
Cost–benefit analysis
