Chapter 5

Question 1

The desire that exists within a person that causes that individual to act

Answer 1

Motivation

Question 2

The perceived fairness of what the person does compared with what the person receives for doing it

Answer 2

Equity

Question 3

The unwritten expectations employees and employers have about the nature of their work relationships

Answer 3

psychological contract

Question 4

The positive feelings and evaluations derived from an individual’s employment in a job

Answer 4

job satisfaction

Question 5

A survey that focuses on employees’ feelings and beliefs about their jobs and the organization

Answer 5

attitude survey

Question 6

The degree to which workers believe in and accept organizational objectives and want to remain employed at a company

Answer 6

organizational commitment

Question 7

The extent to which an employee’s thoughts and behaviors are focused on his or her work and their employer’s success

Answer 7

Employee engagement

Question 8

Being faithful to an institution or employer

Answer 8

Loyalty

Question 9

Occurs when an employee acts in a way that improves the psychological well-being and social environment of an organization

Answer 9

Organizational citizenship behavior

Question 10

Any failure by an employee to report for work as scheduled or to stay at work when scheduled

Answer 10

Absenteeism

Question 11

The process in which employees leave an organization and have to be replaced

Answer 11

Turnover