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IIBA > Chapter 8 > Flashcards

Chapter 8 Flashcards

1
Q

Business ____________ are those characteristics that are common to all organizations with a similar purpose and structure, whether or not they are in the same industry.
Selecione uma ou mais opções de resposta:
a. Processes
b. Principles
c. Practices
d. Rules

A

B. Principles

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2
Q

You have strong political ties with your stakeholders from previous work in the organization, enabling you to get things done. Which underlying competency will these previous relationships enhance most for your current assignment?
Selecione uma ou mais opções de resposta:
a. Facilitation
b. Negotiation
c. Leadership
d. Influencing

A

D. Influencing

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3
Q

You understand the existing business models, structure, business unit relationships, and people. This is an example of what type of knowledge?
Selecione uma ou mais opções de resposta:
a. Organization
b. Industry
c. Business
d. Strategic

A

A. Organization

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4
Q

You are deciding between three solution options early in the project life cycle. Your stakeholders have trouble visualizing what these solutions contain without graphical models to support the discussions. What type of learner are they?
Selecione uma ou mais opções de resposta:
a. Kinesthetic
b. Auditory
c. Tactile
d. Visual

A

D. Visual

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5
Q

What four stages of team development (in the order they are experienced) would you expect your new business analysis team to go through?
Selecione uma ou mais opções de resposta:
a. Collecting, Understanding, Realization, Working
b. Norming, Storming, Forming, Performing
c. Forming, Storming, Norming, Performing
d. Forming, Norming, Storming, Performing

A

C. Forming, Storming, Norming, Performing

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6
Q

Confrontation as a method of conflict resolution can be referred to as a:
Selecione uma ou mais opções de resposta:
a. Win-Win
b. Win-Lose
c. Lose-lose
d. Lose-Win

A

A. Win-Win

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7
Q

The process of gaining knowledge or skills is also known as:
Selecione uma ou mais opções de resposta:
a. Learning
b. Synthesis
c. Experience
d. Feedback

A

A. Learning

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8
Q

You are able to effectively manage your time by clearly defining goals and expectations and prioritizing your work efforts. These abilities illustrate your skills in:
Selecione uma ou mais opções de resposta:
a. Information retrieval
b. Politics and power
c. Time management
d. Analytical thinking

A

C. Time management

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9
Q

You are a business analyst measuring alternatives against objectives and identifying tradeoffs to determine which possible solution is best. You are most likely engaged in what activity?
Selecione uma ou mais opções de resposta:
a. Problem solving
b. Systems thinking
c. Creative thinking
d. Decision making

A

A. Problem solving

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10
Q

Your team needs a low-cost tool that supports rapid drawing and documentation of models. What type of tool should they choose?
Selecione uma ou mais opções de resposta:
a. Requirements tool
b. Modeling tool
c. Diagramming tool
d. Presentation tool

A

C. Diagramming tool

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11
Q

Knowledge management and collaboration tools that may be used to capture and distribute knowledge throughout an organization include:
Selecione uma ou mais opções de resposta:
a. Discussion forums, word processors, and spreadsheets
b. Document repositories, wikis, and discussion forums
c. Presentation software, wikis, and other web-based tools
d. Email, instant messaging, and document repositories

A

B. Document repositories, wikis, and discussion forums

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12
Q

You are focusing the business analysis team on examining the premises, assumptions, observations, and expectations of its team members. What type of conflicts are you most likely addressing?
Selecione uma ou mais opções de resposta:
a. Interaction
b. Emotional
c. Cognitive
d. External

A

C. Cognitive

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13
Q

You are developing a vision of a desired future state toward which people can be motivated to work. After it is developed, you will encourage people to work toward that future state. What business analysis competency are you exhibiting?
Selecione uma ou mais opções de resposta:
a. Influencing
b. Leadership
c. Interaction
d. Trustworthiness

A

B. Leadership

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14
Q

The project manager offers them a bonus and some time off if they can meet their deadlines. Which motivational theory best describes what the project manager just did?
Selecione uma ou mais opções de resposta:
a. Expectancy theory
b. Herzberg’s hygiene theory
c. Achievement theory
d. Maslow’s hierarchy of needs

A

A. Expectancy theory

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15
Q

Which of the following capabilities is not part of your analytical thinking and problem-solving skills?
Selecione uma ou mais opções de resposta:
a. Decision making
b. Teaching
c. Systems thinking
d. Learning

A

B. Teaching

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16
Q

Effective problem solving consists of what three elements?
Selecione uma ou mais opções de resposta:
a. Alternative identification, facilitated discussion, and decision making
b. Problem definition, creative thinking, and decision making
c. Creative thinking, systems thinking, and problem definition
d. Problem definition, alternatives identification, and decision making

A

D. Problem definition, alternatives identification, and decision making

17
Q

During an elicitation interview, you find yourself paraphrasing statements back to the speaker to reinforce that you understand what is being said. What skill are you applying?
Selecione uma ou mais opções de resposta:
a. Facilitation
b. Influencing
c. Active listening
d. Learning

A

C. Active listening

18
Q

Your boss tells you that you should motivate your people by threatening them with additional weekend work if project deadlines are not met. What motivation theory is being suggested to you?
Selecione uma ou mais opções de resposta:
a. Achievement
b. Theory X
c. Theory Y
d. Expectancy

A

B. Theory X

19
Q

What method of conflict resolution offers the highest likelihood of reaching a permanent solution?
Selecione uma ou mais opções de resposta:
a. Confrontation
b. Smoothing
c. Compromise
d. Withdrawal

A

A. Confrontation

20
Q

The business analysis team members are jockeying for status within the group. This is a symptom found in which stage of team development according to the Tuckman Model?
Selecione uma ou mais opções de resposta:
a. Performing
b. Forming
c. Storming
d. Norming

A

C. Storming

IIBA (13 decks)

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