Chapter 8 Flashcards
Human Resource (HR) Management
the process of hiring developing, motivating, & evaluating employees to achieve organizational goals
Job Analysis
a study of the tasks required to do a job well
Job Description
tasks and responsibilities of a job
Job Specification
the skills, knowledge, & abilities a person must have to fill a job
HR Demand Forecast
forecasting an organization’s human resource needs
Internal Supply Forecast
estimating the # of people currently employed by the organization who will be available to fill various jobs at some future time
Succession Planning
the performance of managers is reviewed to identify people who can fill vacancies and be promoted
Contingent Worker
someone who wants to work but not on a permanent, continuous basis
Internal Labor Market
consists of employees currently employed by the firm
External Labor Market
pool of potential applicants outside the firm
Recruitment
the process of attracting qualified people to form an applicant pool
Job Fair (Corporate Open House)
usually, a 1-2 day event at which applicants are briefed about job opportunities, given tours, & encouraged to apply for jobs
Recruitment Branding
presenting an accurate & positive image of the firm to those being recruited
Selection
the process of determining which people in the applicant pool possess the qualification necessary to be successful on the job
Training & Development
learning situations in which the employee acquires additional knowledge or skills to increase job performance
Orientation
entails getting the new employee ready to perform on the job
Formal Orientation
provides information about the company history, values, expectations, policies, & the customers the company serves
Informal Orientation
the specific job orientation by the employee’s supervisor concerning work rules, equipment, and expectations
Job Training
takes place at the job site or work station and is directly related to the job
Job Rotation
the reassignment of workers to several different jobs over time
Apprenticeship (On-the-Job)
combines specific on-the-job instruction with classroom training
Mentoring (On-the-Job)
involves a senior manager or other experienced employee providing job and career-related information to a mentee
Programmed Instruction (Off-the-Job)
online, self-paced, and highly structured training method that presents trainees with concepts and problems using a modular format
E-Learning & E-Training
involve online computer presentation of information for learning new job tasks
Simulation
web-based training allows for more direct transfer of learning to the job
Performance Appraisal
a comparison of actual performance with expected performance to determine an employee’s contributions to the organization and to make decisions about training, compensation, promotion, and other job changes
Direct Pay
wage or salary received by the employee
Indirect Pay
consists of various employee benefits and services
Hourly Rate of Pay/Monthly Salary (Direct)
considered base pay, an amount of pay received by the employee regardless of output level
Incentive Pay (Direct)
additional pay earned by an employee as a result of a commission
Profit-Sharing (Direct)
employees may receive a portion of the firm’s profit
Unemployment Compensation (Indirect)
provides former employees with money for a certain period while they are unemployed
Worker’s Compensation (Indirect)
pays employees for lost work time caused by work-related injuries and may also cover rehabilitation after a serious injury
Social Security (Indirect)
provides disability and survivor benefits and benefits for people undergoing kidney dialysis and transplants
Medicare (Indirect)
health care for seniors
Medicaid (Indirect)
health care for the poor
Paid Time Off (Indirect)
vacations, holidays sick days, even jury duty
Supplemental Benefits (Indirect)
disability, life, pet insurance, legal benefits
Labor Union
an organization that represents workers in dealing with management over disputes involving wages, hours, and working conditions
Collective Bargaining
process of negotiating a labor agreement that provides for compensation and working arrangements mutually acceptable to the union and to management
Local Union
a branch or union of a national union that represents workers at a specific plant or specific geographical area
Shop Steward
elected union official who represents union members to management when workers have complaints
National/International Unions
ranges in size from a few thousand members (Screen Actors Guild) to more than a million (Teamsters)
Federation
a collection of unions banded together to further organize public relations, political, and other mutually agreed up purposes of the member unions
NLRB
National Labor Relation Board
Bargaining Unit
employees who are eligible to vote and who will be represented by the particular union if it is certified; supervisors and managers cannot vote
Decertification Election
allows workers to vote out the union
Union Shop
whereby non-union workers can be hired by the firm, but then they must join the union within 30-60 days
Agency Shop
does not require to join the union, but to remain employees, workers must pay the union fee (agency fee) to cover the union’s expenses in representing them
Taft-Hartley Act of 1947
a state can make any and all forms of union security illegal by enacting a right-to-work law
Open Shop
employees can work at a unionized company without having to join the union
Management Rights Clause
resists union involvement in management matters
Seniority
the length of an employee’s continuous service with the firm
Grievance
a formal complaint by an employee or the union that management has violated some part of the contract
Arbitration
the process of settling a labor-management dispute by having a third party - a single arbitrator or or a panel - make a decision
Strike
occurs when an employee refuses to work
Selective Strike Strategy
a strategy of conducting a strike at a critical plant that supplies parts to other plants
Occupational Safety and Health Administration (OSHA)
sets workplace safety and health standards, provides safety training, and inspects places of work to determine employee compliance with safety regulations
Equal Employment Opportunity Commission (EEOC)
created by the 1964 Civil Rights Act
Protected Class
women, African Americans, and Hispanics
Affirmative Action Programs
expand job opportunities for women and minorities
Conciliation
the specialists assist management and the union with focusing on the issues in dispute and acts as a go-between, or communication channel through which the union and employer send messages to and share information with each other
Mediation
specialists, suggesting compromises to the disputing organization
HR Outsourcing
when another firm can perform a task better and more efficiently
Corporate Culture
core values and beliefs that support the mission and business model of the firm and guide employee behavior
SEIU
Service Employee International Union
