Chapter 6

Question 1

Management

Answer 1

the process of guiding the development, maintenance, and allocation of resources to attain organizational goals

Question 2

Managerial Process

Answer 2

planning, organizing, leading, & controlling

Question 3

Efficiency

Answer 3

using the least amount of resources to get work done

Question 4

Effectiveness

Answer 4

the ability to produce the desired result

Question 5

Planning

Answer 5

deciding what needs to be done to achieve organizational objectives, identify when & how it will be done, & determining who should do it

Question 6

Strategic Planning

Answer 6

involves creating long-range (1-5 yrs), broad goals for the organization & determining what resources will be needed to accomplish those goals

Question 7

Mission Statement

Answer 7

a document that states the purpose of the organization and its reason for existing; purpose, value, action

Question 8

Tactical Planning

Answer 8

a shorter (less than 1yr) time frame than strategic planning & more specific objectives designed to support the broader strategic goals

Question 9

Operational Planning

Answer 9

current, narrow, and resource focused

Question 10

Contingency Plans

Answer 10

identify alternative courses of action for very unusual or crisis situations

Question 11

Organizing

Answer 11

the process of coordinating and allocating a firm’s resources in order to carry out its plans

Question 12

Managerial Hierarchy

Answer 12

Top Management - Middle Management - Supervisory Management

Question 13

Leadership

Answer 13

the process of guiding & motivating others toward the achievement of organizational goals

Question 14

Autocratic Leaders

Answer 14

directive leaders, allowing for little input from subordinates

Question 15

Participative Leaders

Answer 15

leaders who share decision-making with group members and encourage discussion of issues & alternatives

Question 16

Democratic Leaders

Answer 16

solicit input from all members of the group, & then allow the group members to make the final decision through voting

Question 17

Consensual Leaders

Answer 17

encourage discussion about issues and then require that all parties involved agree to the final decision

Question 18

Consultative Leaders

Answer 18

confer with subordinates before making a decision but retain the final decision-making authority

Question 19

Free-Rein Leadership

Answer 19

leaders turn over all authority and control to subordinates

Question 20

Situational Leadership

Answer 20

selecting a leadership style that matches the maturity & competency of those completing the task

Question 21

Empowerment

Answer 21

giving employees increased autonomy & discretion to make their own decisions, as well as control over the resources needed to implement those decisions

Question 22

Corporate Culture

Answer 22

the set of values, attitudes, & standards of behavior that distinguishes one organization from another

Question 23

Controlling

Answer 23

the process of assessing the organization’s progress towards accomplishing its goals

Question 24

Informational Role

Answer 24

manager may ac as an information gatherer, an information distributor, or a spokesperson for the company

Question 25

Interpersonal Role

Answer 25

based on many interactions with other people a manager may need to act as a figurehead, a company leader, or a liaison

Question 26

Decisional Role

Answer 26

a manager may need to think like an entrepreneur, make decisions about resource allocation, help resolve conflicts, or negotiate compromises

Question 27

Programmed Decisions

Answer 27

made in response to routine situations that occur frequently in a variety of settings throughout an organization

Question 28

Non-Programmed Decisions

Answer 28

required by infrequent, unforeseen, or very unusual problems or opportunities

Question 29

Technical Skills

Answer 29

specialized areas of knowledge & expertise & the ability to apply that knowledge

Question 30

Human Relations Skills

Answer 30

the interpersonal skills that managers use to accomplish goals through the use of human resources

Question 31

Conceptual Skills

Answer 31

the ability to view the organization as a whole, understand how the various parts are interdependent, & assess how the organization relates to its external environment

Question 32

Dashboard Software

Answer 32

gives managers a quick look into the relevant information they need to manage their companies

Question 33

3 P’s

Answer 33

process efficiency, project management, & strategic pricing