chapter 8 Flashcards
definition of conflict
a process by which people disagree over significant issues
political or personal differences
incompatibility of goals styles or values
key factors of conflict
real or perceived incompatibility in cognition or emotion
interdependence
conflict types (sources)
relationship: interpersonal incompatibilities
task: opinions on doing a task
process: opinions on how to approach a task
substantive vs emotional conflict
disagreement over goals or processes
fear distrust dislike anger etc
conflict types (levels of organization)
intrapersonal conflict interpersonal conflict intragroup conflict intergroup conflict intraorganizational conflict (vertical or horizontal) interorganizational conflict
Stages of conflict process
Potential opposition or incompatibility Cognition and personalization Conflict handling intentions (competing, avoiding, compromising, accommodating, collaborating) Behavior Outcomes
Systems approach to conflict diagnosis
all conflict occurs within a system of some kind
the system effects behavior and behavior effects the system
the whole is not equal to the sum of the parts, may be more or less
managing, resolving, avoiding conflict
managing: using to attain constructive, positive effects
resolving: getting rid of conflict
avoiding: not addressing conflict
mapping conflict
identification of the main elements
position: what party is looking for
interest: what they want to achieve (motivating factor)
needs: what they need to be happy
conflict management approaches
IBR (fisher and ury), TKI conflict mode instrument (thomas)
IBR: respect individual differences while avoiding fixed positions
TKI: approaches organized by assertiveness and cooperativeness: avoiding, competing, compromising, accommodating, collaborating
each style used in different situation
