Chapter 7 Monitoring and Appraising Performance

Question 1

What to look at or consider when measuring performance ( what where how)

Answer 1

what they do

How well were they accomplished?
How much time did they take?
How much did it cost?
Did employee follow policy guidelines?

Question 2

Apply effective appraisal techniques for recognizing and documenting performance

Answer 2

Summative (past)  or Formative (future)
Formal Appraisal (planned/structured/scheduled)
Parent' and 'Grandparent' Appraisal
Boss and Mentor Appraisal
Self-Appraisal
Peer Group Appraisal
Upward Appraisal

Question 3

Explain how organizational goals and objectives impact departmental and employee goals and objectives

Answer 3

If the details of what you are trying to accomplish are not clearly defined, you are unlikely to be successful.

A good strategic plan and mission statement allow the organization to set clear objectives.

In order to set realistic goals and objectives for your department and your employees, you need to know what the strategic plan is. If there is a plan, you should make sure you and your employees have read and understood it.

Question 4

What is a strategic plan?

Answer 4

The strategic plan is the key driver of an organization, guiding its actions. The plan
defines status, culture, character, direction and future by articulating its mission and values. It also sets key priorities, goals, milestones and
assigned responsibilities.

Question 5

What is a mission statement?

Answer 5

What the company plans to do and how the will achieve it.

Question 6

Develop clear mission focused objectives (smart)

Answer 6

Specific
Measurable
Attainable
Realistic
Timely