Chapter 7: Management and Leadership

Question 1

autocratic leadership

Answer 1

Leadership style that involves making managerial decisions without consulting others.

Question 2

brainstorming

Answer 2

Coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas.

Question 3

conceptual skills

Answer 3

Skills that involve the ability to picture the organization as a whole and the relationships among its various parts.

Question 4

contingency planning

Answer 4

The process of preparing alternative courses of action that may be used if the primary plans don’t achieve the organization’s objectives.

Question 5

controlling

Answer 5

A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not.

Question 6

decision making

Answer 6

Choosing among two or more alternatives.

Question 7

empowerment

Answer 7

Giving frontline workers the responsibility, authority, freedom, training, and equipment they need to respond quickly to customer requests.

Question 8

enabling

Answer 8

Giving workers the education and tools they need to make decisions.

Question 9

external customers

Answer 9

Dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

Question 10

free-rein leadership

Answer 10

Leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.

Question 11

goals

Answer 11

The broad, long-term accomplishments an organization wishes to attain.

Question 12

human relations skills

Answer 12

Skills that involve communication and motivation; they enable managers to work through and with people.

Question 13

internal customers

Answer 13

Individuals and units within the firm that receive services from other individuals or units.

Question 14

knowledge management

Answer 14

Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm.

Question 15

leading

Answer 15

Creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization’s goals and objectives in a timely manner.

Question 16

management

Answer 16

The process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Question 17

middle management

Answer 17

The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.

Question 18

mission statement

Answer 18

An outline of the fundamental purposes of an organization.

Question 19

objectives

Answer 19

Specific, short-term statements detailing how to achieve the organization’s goals.

Question 20

operational planning

Answer 20

The process of setting work standards and schedules necessary to implement the company’s tactical objectives.

Question 21

organizing

Answer 21

A management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization’s goals and objectives.

Question 22

participative (democratic) leadership

Answer 22

Leadership style that consists of managers and employees working together to make decisions.

Question 23

planning

Answer 23

A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Question 24

PMI

Answer 24

Listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third column.

Question 25

problem-solving

Answer 25

The process of solving the everyday problems that occur. Problem solving is less formal than decision making and usually calls for quicker action.

Question 26

staffing

Answer 26

A management function that includes hiring, motivating, and retaining the best people available to accomplish the company’s objectives.

Question 27

strategic planning

Answer 27

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

Question 28

supervisory management

Answer 28

Managers who are directly responsible for supervising workers and evaluating their daily performance.

Question 29

SWOT analysis

Answer 29

A planning tool used to analyze an organization’s strengths, weaknesses, opportunities, and threats.

Question 30

tactical planning

Answer 30

The process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done.

Question 31

technical skills

Answer 31

Skills that involve the ability to perform tasks in a specific discipline or department.

Question 32

top management

Answer 32

Highest level of management, consisting of the president and other key company executives who develop strategic plans.

Question 33

transparency

Answer 33

The presentation of a company’s facts and figures in a way that is clear and apparent to all stakeholders.

Question 34

vision

Answer 34

An encompassing explanation of why the organization exists and where it is trying to go.