Chapter 7- Listening And Responding

Question 0

Hearing

Answer 0

Scientific process. Process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain.

Question 1

Listening

Answer 1

Process of receiving and responding to others’ messages

Question 2

Mindful listening

Answer 2

Giving careful and thoughtful attention and responses to the messages we receive

Question 3

Mindless listening

Answer 3

React to others messages automatically and routinely, without much mental investment.

Question 4

Reasons for listening

Answer 4

1. Understand
2. Evaluate (critical listening)
3. Build maintain relationships
4. To help others

Question 5

Challenges of listening

Answer 5

1. Information overload
2. Personal concerns
3. Rapid thought
4. Noise

Question 6

Poor listening habits

Answer 6

1. Pseudo listening
2. Stage hogging
3. Selective listening
4. Filling in the Gap
5. Insulated listening
6. Defensive listening
7. Ambushing listening

Question 7

Components of listening (mindful)

Answer 7

1. Hearing
2. Attend
3. Understanding
4. Remembering
5. Responding

Question 8

Listening responses

Answer 8

1. Silent listening
2. Questioning (sincere or counterfeit)
3. Emphasizing
4. Support
5. Analyze
6. Advice

Question 9

Advising

Answer 9

When approaches with another persons problem the most common reaction is to advice.

Question 10

Ambushing

Answer 10

One who will listen carefully to you, but only to collect information they will use to attack what you have to say

Question 11

Analyzing

Answer 11

The listener offers an interpretation of a speakers message

Question 12

Attending

Answer 12

Attending is psychological and is what we choose to pay attention to and listen

Question 13

Closed questions

Answer 13

Questions that do not need much elaboration. Responses are usually yes or no

Question 14

Counterfeit questions

Answer 14

Questions which general purpose is to send a message, not receive one.

Question 15

Defensive listening

Answer 15

Taking innocent comments as personal attacks

Question 16

Empathizing

Answer 16

A response style listeners use to show they identify with the speaker

Question 17

Evaluating

Answer 17

To appraise or understand the senders thoughts or behaviors in some way

Question 18

Filling in gaps

Answer 18

People think that the parts of a story they remember are what make a whole story. Then they express to others the story the way they interpret it

Question 19

Insulated listening

Answer 19

Listeners avoid what they do not want to hear. If a topic they are not comfortable arises, they simply don’t acknowledge it

Question 20

Listening fidelity

Answer 20

The difference between what the speaker is trying to say and how the listener perceives the message

Question 21

Open questions

Answer 21

Questions that allow for responses to be broad and explained. The opposite of closed questions which responses are basic yes or no

Question 22

Paraphrasing

Answer 22

Feedback that restates in your own words the message you thought the speaker sent

Question 23

Pseudo listening

Answer 23

A person who pretends to be attentive. They may nod their head look you in the eye and it may seem as of they are attentive, but their mind is somewhere else

Question 24

Questioning

Answer 24

When the listener asks the speaker for additional info

Question 25

Remembering

Answer 25

The ability to recall information once we’ve understood it. (People usually only remember half or 50%)

Question 26

Responding

Answer 26

Giving observable feedback to the listener

Question 27

Selective listening

Answer 27

Responding only to the parts of a speakers remarks that interest them, rejecting everything else.

Question 28

Sincere questions

Answer 28

Aimed to understand others

Question 29

Silent listening

Answer 29

Staying attentive and non verbally responsive without offering any verbal feedback

Question 30

Stage hogging

Answer 30

People who are interested only in their ideas and don’t care about what anyone else has to say

Question 31

Supporting

Answer 31

Reveal the listeners solidarity with the speakers situation. Express of care concern and of affection and interest especially during times of stress of upset

Question 32

Understanding

Answer 32

really comprehending and able to attain and extract the message