Chapter 7: Conflict Resolution

Question 0

Bully

Answer 0

Someone who picks on individuals who are smaller or weaker

Question 1

Conflict

Answer 1

A disagreement between people with opposing viewpoints, ideas, or goals

Question 2

Labeling

Answer 2

Name-calling

Question 3

Prejudice

Answer 3

A negative and unjustly formed opinion, usually against people of a different racial, religious, or cultural group

Question 4

Escalate

Answer 4

To become more serious

Question 5

Revenge

Answer 5

Punishment, injury, or insult to the person seen as the cause of the strong emotion

Question 6

Mob mentality

Answer 6

Acting or behaving in a certain and often negative manner because others are doing it.

Question 7

Conflict resolution

Answer 7

Solving a disagreement in a way that satisfies both sides

Question 8

Win-win situation

Answer 8

An agreement or outcome that gives each party something it wants

Question 9

Mediation

Answer 9

A process in which a third person, a mediator, helps those in conflict find a solution

Question 10

Compromise

Answer 10

An arrangement in which each side gives up something to reach a satisfactory solution

Question 11

Traits of an effective Peer Mediator?

Answer 11

Problem solver, easy to talk to, enthusiastic, responsible, mature, effective listener, decisive, interested, alert, trustworthy, open-minded, reliable

Question 12

Steps in the mediation process?

Answer 12

1. Parties involved in the conflict agree to seek an independent mediator’s help.
2. Mediator hears both sides of the dispute.
3. Mediator and the parties work to clarify the wants and needs of each party.
4. Parties and mediator evaluate each possible outcome.
5. Parties choose a solution that works for each of them.

Question 13

Four steps in the T.A.L.K strategy?

Answer 13

Take a time out
Allow each person to tell his/her side
Let each person ask questions
Keep brainstorming

Question 14

Ways to prevent conflicts from building?

Answer 14

Learn to understand your feelings.
Keep your conflicts private.
Avoid using alcohol or other drugs.
Show respect for yourself and others.
Learn to accept others.
Try putting yourself in the other person's situation.

Question 15

Physical signs of building conflict?

Answer 15

A knot in the stomach
Faster heart rate
A lump in the throat
Balled-up fists
Cold or sweaty palms
A sudden surge of energy

Question 16

Emotional signs of building conflict?

Answer 16

Feeling concerned
Getting defensive
Wanting to cry
Not feeling valued
Wanting to lash out 
Wanting to escape

Question 17

Stress management techniques to deal with anger?

Answer 17

Step away from the situation.
Allow self to cool down and be quiet.
Share feelings with a trusted adult or friend who is NOT involved in the situation.
Focus your attention on something else.

Question 18

Why do conflicts occur?

Answer 18

Can be caused by a difference of opinion over just about anything. Can occur over relationships, space, or property. Can also be about power, rewards, or privileges.

Question 19

Two types of conflicts?

Answer 19

1. Internal: take place inside your own mind

2. Interpersonal: take place between two or more people