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Intro To Project Management - Kathy Schwalbe > CHAPTER 7 > Flashcards

CHAPTER 7 Flashcards

1
Q

The process of generating ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products

A

Benchmarking

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2
Q

Fishbone or Ishikawa Diagrams

These diagrams can assist in ensuring and improving quality by finding root causes of quality problems

A

Cause and Effect Diagrams

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3
Q

The Conflict Handling mode where decision makers incorporate different viewpoints and insights to develop consensus and commitment.

A

Collaborating Mode

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4
Q

The conflict handling mode that involves directly facing a conflict using a problem-solving approach that allows affected parties to work through their disagreements

A

Confrontation Mode

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5
Q

The conflict handling mode that uses a give and take approach to resolve conflicts

A

Compromise Mode

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6
Q

The process of listening with the intent to understand by putting yourself in the shoes of the other person

A

Empathic Listening

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7
Q

Knowledge that can be easily explained using words, pictures, or numbers and is easy to communicate, store, an distribute

A

Explicit Knowledge

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8
Q

A motivation that causes people to do something for a reward or to avoid penalty

A

Extrinsic Motivation

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9
Q

The conflict handling mode that involves exerting one’s viewpoint at the potential expense of another viewpoint

A

Forcing Mode

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10
Q

The conformance to the ethical standards or values of a group

A

Groupthink

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11
Q

A motivation that causes people to participate in an activity for their own enjoyment

A

Intrinsic Motivation

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12
Q

A matter under question or dispute that could impede project success

A

Issue

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13
Q

A toll used to monitor, document, and track issues that need to be resolved for effective work to take place

A

Issue Log

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14
Q

A system based on the Toyota production System to help improve results and efficiency by eliminating waste and reducing idle time and non value-added activities

A

Lean

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15
Q

A hierarchy that states that people’s behaviours are guided or motivated by a sequence of needs

A

Maslow’s Hierarchy of Needs

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16
Q

Maslow’s Hierarchy of Needs Levels

A 
Physiological
Safety
Social
Esteem
Self-Actualization
17
Q

The matching of certain behaviours to the other person

A

Mirroring

18
Q

MTBI Tool

A

Myers-Briggs Type Indicator

A popular tool for determining personality preferences

19
Q

When more resources than are available are assigned to perform work at a given time

A

Overallocation

20
Q

Analyzing how a process works and determining improvements

A

Process Analysis

21
Q

The activities related to satisfying the relevant quality standards for a project

A

Quality Assurance

22
Q

A structured review of specific quality management activities that helps identify lessons learned, which could improve performance on current or future projects

A

Quality Audit

23
Q

A relationship of harmony, conformity, accord, or affinity

A

Rapport

24
Q

A technique for resolving resource conflicts by delaying tasks

A

Resource Levelling

25
Q

The amount of individual resources an existing schedule required during specific time periods

A

Resource Loading

26
Q

A list of the top three to five suppliers created to reduce the work involved in selecting a source

A

Short List

27
Q

The conflict handling mode that de-emphasizes or avoids areas of difference and emphasizes areas of agreement

A

Smoothing Mode

28
Q

The concept that the whole is equal to more than the sum of its parts

A

Synergy

29
Q

Sometimes called informal knowledge, the type of knowledge is difficult to express and is highly personal

A

Tacit Knowledge

30
Q

A model that describes five stages of team development

A

Tuckman Model

31
Q

Tuckman Model Stages

A 
Forming
Storming
Norming
Performing
Adjourning
32
Q

The conflict handling mode that involves retreating or withdrawing from an actual or potential disagreement

A

Withdrawal Mode

33
Q

Conflict Handling Modes

A 
Collaborating Mode
Confrontation Mode
Compromise Mode
Forcing Mode
Smoothing Mode
Withdrawal Mode

Intro To Project Management - Kathy Schwalbe (10 decks)

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