Chapter 7 Flashcards
power
A capacity that A has to influence the behaviour of B, so that B acts in accordance with A’s wishes.
dependency
B’s relationship to A when A possesses something that B needs.
coercive power
power that is based on fear..
reward power
Power that achieves compliance based on the ability to distribute rewards that others view as valuable.
legitimate power
Power that a person receives as a result of his or her position in the formal hierarchy of an organization.
expert power
Influence based on special skills or knowledge.
referent power
Influence based on possession by an individual of desirable resources or personal traits.
information power
Power that comes from access to and control over information.
influence tactics
Ways that individuals translate power bases into specific actions.
empowerment
The freedom and the ability of employees to make decisions and commitments.
sexual harassment
Unwelcome behaviour of a sexual nature in the workplace that negatively affects the work environment or leads to adverse job-related consequences for the employee.
political behaviour
Those activities that influence , or attempt to influence, the distribution of advantages and disadvantages within the organization.
impression management
The process by which individuals attempt to control the impression others form of them.
