Chapter 6

Question 1

communication

Answer 1

The transfer and understanding of a message between two or more people.

Question 2

formal channels

Answer 2

Communication channels established by an organization to transmit messages related to the professional activities of members.

Question 3

informal channel

Answer 3

Communication channels that are created spontaneously and that emerge as responses to individual choices.

Question 4

channel

Answer 4

The medium through which a message travels.

Question 5

communication apprehension

Answer 5

Undue tension and anxiety about cral communication, written communication, or both.

Question 6

channel richness

Answer 6

The amount of information that can be transmitted during a communication episode.

Question 7

filtering

Answer 7

A sender’s manipulation of information so that it will be seen more favourably by the receiver.

Question 8

information overload

Answer 8

The state of having more information that one can process.

Question 9

nonverbal communication

Answer 9

Messages conveyed through body movements, facial expressions, and the physical distance between the sender and receiver.

Question 10

proxemics

Answer 10

The study of physical space in interpersonal relationships.

Question 11

blog (web log)

Answer 11

A website where entries are written, and generally displayed in reverse chronological order, about rews, events, and personal diary entries.

Question 12

conflict

Answer 12

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

Question 13

functional conflict

Answer 13

Conflict that supports the goals of the group and improves its performance.

Question 14

dysfunctional conflict

Answer 14

Conflict that hinders group performance.

Question 15

cognitive conflict

Answer 15

Conflict that is task-oriented and related to differences in perspectives and judgements.

Question 16

affective conflict

Answer 16

Conflict that is emotional and aimed at a person rather than an issue.

Question 17

negotiation

Answer 17

A process in which two or more parties exchange goods or services and try to agree upon the exchange rate for them.

Question 18

distributive bargaining

Answer 18

Negotiation that seeks to divide up a fixed amount of resources; a win-lose solution.

Question 19

fixed pie

Answer 19

The belief that there is only a set amount of goods or services to divide up between the parties.

Question 20

integrative bargaining

Answer 20

Negotiation that seeks one or more settlements that can create a win-win solution.

Question 21

BATNA

Answer 21

The best alternative to a negotiation agreement; the outcome an individual faces if negotiations fail.

Question 22

bargaining zone

Answer 22

The zone between each party’s resistance point, assuming that there is overlap in this range.