Chapter 10 Flashcards
organizational culture
A system of shared meaning held by members that distinguishes the organization from other organizations.
artifacts
Aspects of an organization’s culture that an individual can see, hear, and feel.
beliefs
The understandings of how objects and ideas relate to each other.
values
The stable, long-lasting beliefs about what is important.
assumptions
The taken-for-granted notions of how something should be.
organizational climate
The shared perceptions organizational members have about their organization and work environment.
dominant culture
A system of shared meaning that expresses the core values shared by a majority of the organization’s members.
subcultures
Mini-cultures within an organization, typically defined by department designations and geographical separation.
core values
The primary, or dominant, values that are accepted throughout the organization.
socialization
The process that adapts new employees to an organization’s culture.
change agents
People who act as catalysts and assume the responsibility for managing change.
unfreezing
Change efforts to overcome the pressures of both individual resistance and group conformity.
moving
Efforts to get employees involved in the change process.
refreezing
Stabilizing a change intervention by balancing driving and restraining forces.
driving forces
Forces that direct behaviour away form the status quo.
