Chapter 7 & 8

Question 1

Heart of a continuous effort designed to improve employee competency & organizational performance

Answer 1

Training & Development (T&D)

Question 2

Activities designed to provide learners with the knowledge & skills needed for their present jobs.

Answer 2

training

Question 3

Learning that goes beyond today’s job & has a more “long-term” focus.

Answer 3

development

Question 4

“Firm” that recognizes the critical importance of continuous performance-related T&D and takes appropriate action.

Answer 4

learning organization

Question 5

The use of “multiple” training methods to deliver T&D

Answer 5

blended training

Question 6

Training provided “anytime, anywhere” in the world when it is needed.

Answer 6

just-in-time training

Question 7

organizational analysis, task analysis, person analysis

Answer 7

determining T&D needs

Question 8

onboarding for external hires (executives)

Answer 8

Corporate Culture

Question 9

Any learning that takes place via mobile or “portable devices” (like cell phones,tablets,e-readers)

Answer 9

mobile learning

Question 10

The T&D method for online instruction using technology-based methods such as the Internet, intranet, and CD-Rom

Answer 10

e-learning

Question 11

T&D method in which trainees are expected to study the information provided in the case and make decisions based on it

Answer 11

case study

Question 12

T&D method that permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations

Answer 12

behavior modeling

Question 13

T&D method in which participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations.

Answer 13

role-playing

Question 14

T&D method that permits particpants to assume roles in a hypothetical organizations and compete against each other with manipulated factors of business

Answer 14

business games

Question 15

T&D method where participants are asked to establish priorities for and then handle a number of business papers, e-mail, messages,reports and telephone

Answer 15

in-basket training

Question 16

an informal T&D method that permits an employee to learn job tasks by actually performing them.

Answer 16

on-the-job training (OJT)

Question 17

training method that combines classroom instruction with on-the-job training

Answer 17

apprenticeship training

Question 18

T&D delivery system provided under the umbrella of the organization

Answer 18

corporate university

Question 19

educational opportunities including degree and training programs that are delivered, either entirely or partially, via the Internet

Answer 19

online higher education

Question 20

T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job

Answer 20

vestibule system

Question 21

T&D delivery system comprised of devices or programs that replicate actual job demands

Answer 21

simulators

Question 22

consists of all learning experiences provided by an organization resulting in upgrading skills and knowledge required in current and future managerial positions

Answer 22

management development (protege)

Question 23

approach to advising, coaching, and nurturing for creating a practical relationship to enhance individual career, personal, & professional growth & development (showing them the ropes)

Answer 23

mentoring (can be by boss or manager)

Question 24

often considered a responsibility of the immediate boss, who provides assistance, much like a mentor.

Answer 24

coaching

Question 25

a process in which older employees learn from younger ones.

Answer 25

reverse mentoriing

Question 26

initial T&D effort for new employees that informs them about the company, the job, and the work group.

Answer 26

orientation

Question 27

the employment situation -how jobs fits into firm’s org

Answer 27

part of orientation

Question 28

company policies and rules

Answer 28

part of orientation

Question 29

compensation

Answer 29

part of orientation