Chapter 7 & 8 Flashcards
Heart of a continuous effort designed to improve employee competency & organizational performance
Training & Development (T&D)
Activities designed to provide learners with the knowledge & skills needed for their present jobs.
training
Learning that goes beyond today’s job & has a more “long-term” focus.
development
“Firm” that recognizes the critical importance of continuous performance-related T&D and takes appropriate action.
learning organization
The use of “multiple” training methods to deliver T&D
blended training
Training provided “anytime, anywhere” in the world when it is needed.
just-in-time training
organizational analysis, task analysis, person analysis
determining T&D needs
onboarding for external hires (executives)
Corporate Culture
Any learning that takes place via mobile or “portable devices” (like cell phones,tablets,e-readers)
mobile learning
The T&D method for online instruction using technology-based methods such as the Internet, intranet, and CD-Rom
e-learning
T&D method in which trainees are expected to study the information provided in the case and make decisions based on it
case study
T&D method that permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations
behavior modeling
T&D method in which participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations.
role-playing
T&D method that permits particpants to assume roles in a hypothetical organizations and compete against each other with manipulated factors of business
business games
T&D method where participants are asked to establish priorities for and then handle a number of business papers, e-mail, messages,reports and telephone
in-basket training
an informal T&D method that permits an employee to learn job tasks by actually performing them.
on-the-job training (OJT)
training method that combines classroom instruction with on-the-job training
apprenticeship training
T&D delivery system provided under the umbrella of the organization
corporate university
educational opportunities including degree and training programs that are delivered, either entirely or partially, via the Internet
online higher education
T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job
vestibule system
T&D delivery system comprised of devices or programs that replicate actual job demands
simulators
consists of all learning experiences provided by an organization resulting in upgrading skills and knowledge required in current and future managerial positions
management development (protege)
approach to advising, coaching, and nurturing for creating a practical relationship to enhance individual career, personal, & professional growth & development (showing them the ropes)
mentoring (can be by boss or manager)
often considered a responsibility of the immediate boss, who provides assistance, much like a mentor.
coaching
a process in which older employees learn from younger ones.
reverse mentoriing
initial T&D effort for new employees that informs them about the company, the job, and the work group.
orientation
the employment situation -how jobs fits into firm’s org
part of orientation
company policies and rules
part of orientation
compensation
part of orientation
