Chapter 7

Question 1

this type of training method requires an instructor or facilitator and involves face to face or adapted for online interaction between trainees.

Answer 1

traditional training methods

Question 2

this is where a trainer communicates via one way interaction using spoken words on what they want the trainees to learn.

Answer 2

lecture

Question 3

these are methods in which trainees are passive recipients of information. This info may include facts, processes, and problem solving methods.

Answer 3

presentation methods

Question 4

this type of presentation includes overheads, slides, and video.

Answer 4

audio visual instruction

Question 5

these are training methods that require the trainee to be actively involved in learning. Examples include business games, case studies, role playing, etc.

Answer 5

hands on methods

Question 6

refers to new or inexperiences employees learning in the work setting and during work by observing peers or managers performing the job and then trying to imitate their behavior. Most used and oldest forms of informal training.

Answer 6

On the job training (OTJ)

Question 7

this type of training has employees take responsibility for all aspects of learning, including when it is conducted and who will be involved.

Answer 7

self directed learning

Question 8

this is a work study training method with both OtJ and classroom training.

Answer 8

apprenticeship

Question 9

this is a training method that represents a real life situations, with trainees’ decisions resulting in outcomes that mirror what would happen if they were on the job.

Answer 9

simulation

Question 10

this is a study description about how employees or an organization dealt with a difficult situation.

Answer 10

case study

Question 11

these require trainees to gather info, analyze it, and make decisions. Used for management and skill development.

Answer 11

business games

Question 12

refers to experiences in which trainees take on a role and explored what is involved in the role.

Answer 12

role plays

Question 13

this is where a model demonstrates key behaviors to replicate and provide trainees with the opportunity to practice the key behaviors. Based on social learning theory.

Answer 13

behavior modeling

Question 14

this occurs when a trainee sees a model receiving reinforcement for using certain behaviors.

Answer 14

vicarious reinforcement

Question 15

provides the key behaviors that the trainees will practice to develop the same set of behaviors.

Answer 15

modeling display

Question 16

this is one set of behaviors that are necessary to complete a task and done in a specific order.

Answer 16

key behavior

Question 17

prepares trainees to use the key behaviors on the job.

Answer 17

application planning

Question 18

these are training methods designed to improve team or group effectiveness.

Answer 18

group building methods

Question 19

refers to two or more people with specific roles or function who work together with shared responsibility to achieve a common goal or mission or complete takes in a company.

Answer 19

team

Question 20

is an experiential learning method that focuses on the development of teamwork and leadership skills through structured activities.

Answer 20

adventure learning

Question 21

this training program has 4 stages: gain conceptual knowledge and theory, take part in a behavioral simulation, analyze the activity, and connect the theory and activity with on the job or real life situations.

Answer 21

experiential learning

Question 22

refers to training that is designed to improve team effectiveness.

Answer 22

team training

Question 23

has team members understand and practice each other’s skills so that members are prepared to step in and take the place of a member who may temporarily or permanently leave the team.

Answer 23

cross training

Question 24

instructs the team in how to share information and decision making responsibilities to maximize team performance.

Answer 24

coordination training

Question 25

refers to training that the team manager or facilitator receives.

Answer 25

team leader training

Question 26

refers to training that places team members in a realistic context while learning.

Answer 26

scenario based training

Question 27

refers to training that emphasizes continuous learning and knowledge sharing in teams.

Answer 27

guided team self correction

Question 28

gives teams or work groups an actual problems, has them work on solving it and committing to an action plan and then holds them accountable for carrying the plan.

Answer 28

action learning

Question 29

refers to practices participated in by employees from all levels of the company that focus on continuous improvement of business processes. It is the Japanese word for improvement.

Answer 29

Kaizen