Chapter 5

Question 1

refers to the organization and coordination of a training program.

Answer 1

program design

Question 2

refers to assignments in which trainees are asked to identify work problems of situations and apply training content to solve them.

Answer 2

application assignment

Question 3

this type of seating is conducive to allowing trainees to see from any point in the room. Allows trainees to switch from listening to a presentation to practicing in groups. Trainees can easily communicate with everyone in the room.

Answer 3

fan-type seating

Question 4

this type of seating is conducive for knowledge acquisition.

Answer 4

traditional classroom seating

Question 5

this type of seating is conducive for an environment of total group discussion with limited presentation and no small group interaction.

Answer 5

conference type seating

Question 6

this type of seating is conducive for both total group and presentation type instruction.

Answer 6

horseshoe seating

Question 7

refers to an organized program of study designed to meet a complex learning objective. A form of teaching method, topics, and schedule the trainers follow to achieve the learning objective.

Answer 7

cirriculum

Question 8

covers more specific learning objectives and addresses a more limited number of competencies and skills.

Answer 8

course / program

Question 9

refers to a figure showing all of the courses in a curriculum, the paths that learners take through it, and the sequences in which courses have to be completed.

Answer 9

curriculum road map

Question 10

this translates the content and sequences of training activities into a guide that is used by the trainer to help deliver the training.

Answer 10

detailed lesson plan

Question 11

this matches major activities of the training program and specific times or time intervals.

Answer 11

lesson plan overview

Question 12

this is a document that outlines for potential vendors and consultants the type of service the company is seeking, the type and number of references needed, the number of employees who need to be trained, funding for the project, the follow up process used to determined level of satisfaction and service, the expected date of completion of the project, and the date when the proposals must be received by the company.

Answer 12

request for proposal

Question 13

refers to the degree to which trainees’ managers emphasize the importance of attending training programs, stress the application of training content to the job, and provide opportunities for trainees to use what they have learned on the job.

Answer 13

manager support

Question 14

this is a written document that includes the steps that the trainee and manager will take to ensure that training transfers to the job.

Answer 14

action plan

Question 15

this is a group of two or more trainees who agree to meet and discuss their progress in using learned capabilities on the job.

Answer 15

support network

Question 16

refers to the extent to which the trainee is provided with or actively seeks experiences that allow application of the newly learned knowledge, skill, and behaviors from the training program.

Answer 16

opportunity to perform

Question 17

this is a computer application that can provide skills, training, info access, and expert advice, as requested

Answer 17

electronic performance support system (EPSS)

Question 18

refers to the process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge.

Answer 18

knowledge management

Question 19

also known as knowledge officers, are the leaders of a company’s knowledge management efforts.

Answer 19

chief learning officers