Chapter 7

Question 1

Six Main Steps to Effective Listening:

Answer 1

Mindfullness or effort
Physically Receiving Messages
Selecting and Organizing Material
Interpreting Communication

Responding
Remembering
External Obstacles
Internal Obstacles

Question 2

Forms of Non-Listening

Answer 2

1. Pseudo-listening: pretending to listen
2. Monopolizing: Trying to control the conversation, always redirecting it to your own issues/interests (Dr. Evil)
3. Selective Listening: Only listening to, or responding to issues that are of interest to you (example)
4. Defensive Listening: Perceiving the other person’s message as a personal attack or insult
5. Ambushing: Listening only for opportunities to attack the other person’s position (e.g. in a debate)
6. Literal Listening: Only focusing on the literal meaning of words without paying attention to tone or emotional markers (A recent example)