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APC > Chapter 13: Conflict > Flashcards

Chapter 13: Conflict Flashcards

1
Q

Elements of conflict

A
  1. Expressed disagreement
  2. Interdependence
  3. The felt need for resolution
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2
Q

Expressed disagreement

A

as soon as we don’t recognize disagreement or anger

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3
Q

Interdependence

A

Exist only between people who affect each other

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4
Q

The felt need for resolution

A

We differ with people over many things, but is does not lead to conflict. Occur between goal, decision need to be reconile
Ex: You like dog, your friend likes cat

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5
Q

Principal of conflict

A
  1. Conflict is nature
  2. Conflict may be overt or covert
  3. Conflict is shaped by social groups
  4. Conflict ma be managed well or poorly
  5. Conflict may be good
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6
Q

Principal 1: Conflict is nature

A

is normal, inevitable part of the life

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7
Q

P2: Maybe Overt or Covert

A

Overt: Open, direct, explicit
Covert: Close, not direct, when conflict happens, they fo something to hurt or upset another person

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8
Q

P2 - Covert Conflict take place though game

A
  1. Blemish : Pretend to be complimentary but actually puts another down.
  2. NIGGYSOB: A person will set another person up for a fail (man is not good cooker, wife knew that, ask him to cook then when he overcooked, she criticizes him.)
  3. Mine is Worse than Yours:
  4. Yes, But: Pretend to ask for help but then refuse all
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9
Q

P3: Social Groups shape the meanings of conflict behaviours

A
  1. Cultural Differences regarding conflict: Depend on what culture whethere debate is fun or not
  2. Differences among social communities: Not only by culture but also by gender, ethnicity.
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10
Q

P4: Conflict can be managed well or poorly

A

Depends on how we handle conflict

  1. Poorly: often involve intense feeling
    2: Well: Use “I” language and monitor self-serving bias
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11
Q

P5: Conflict can be good for individual and relationship

A

Enhance relationship by enlarging partner’s understandings of each other

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12
Q

Orientation to conflict

A
  1. Lose-Lose
  2. Win-Lose
  3. Win-win
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13
Q

Response to conflict

A
  1. Exit
  2. Neglect
  3. Loyalty: decide to stay in a relationship and forgive
  4. Voice: address conflict directly and attempt to resolve
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14
Q

Communication Patterns During Conflict

A
  1. Unproductive Conflict Communication
  2. Constructive Conflict Communication
  3. Conflct Management Skills
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15
Q

Unproductive communication

A
  1. Disconfirmation of each other
  2. Poor listening
  3. Preoccupation with self
  4. Corss complaning
  5. Hostile mind-reading
  6. Frequent interruptions
  7. Kitchen-sinking
  8. Counterproposals
  9. Excessive metacommunication
  10. Self-Summarizing by both partners
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16
Q

Constructive commnunication

A 
1. Validation of each other
2 Sensitive listening
3. Dual perspective
4. Recognition of other's concerns
5. Asking for clarification
6. Infrequent interruptions
7. Focus on specific issues
8. Compromises and contracts
9. Useful metacommunication
10. Summarizing the concerns
17
Q

Conflict Management Skills

A
  1. Attend to the Relationship Level of Meaning
  2. Comminicate Supportively
  3. Listen Mindfully
  4. Take Responsibility for your thoughts, feelings. and issues.
  5. Check Perceptions
  6. Look for Points of Agreement
  7. Look for Ways to Preserve the other’s face
  8. Imagine How you’ll feel in the future
18
Q

Guidelines for effective communication during conflict

A
  1. Focus on the overall communication system
  2. Time conflict purposefully
  3. Aim for win-win conflict : Express your needs - Solicit the need of the other - Negotiate a solution - Follow up
  4. Honour Yourself, Your Partner, and the Relationship
  5. Slow Grace When Appropriate

APC (12 decks)

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