Chapter 7

Question 1

Define power (1)

Answer 1

• capacity that A has influencing the behaviour of B, so B must act accordantly

Question 2

Define dependency (1)

Answer 2

• B relationship with A, when A possess something that B needs

Question 3

How do you measure bases of power (6)

Answer 3

• coercive
• reward
• legitimate
• referent
• information
• expert

Question 4

Define coercive (2)

Answer 4

• power based on fear

- person makes it difficult for other, you should try and avoid making them angry

Question 5

Define reward (2)

Answer 5

• power that achieve compliance on the ability of distributing rewards that others find valuable
• specific benefits

Question 6

Define legitimate (2)

Answer 6

• power that person received as a result from position in formal hierarchy
• person has the right considering their position and you are expected to convey to their request

Question 7

Define expert (2)

Answer 7

• power based on skills and knowledge

- earned response and some judgement in matters

Question 8

Define referent (2)

Answer 8

• power based on possession an individual has on desirable goods
• what you like about person

Question 9

Define information (2)

Answer 9

• power that comes from access to and control over information
• has knowledge you need

Question 10

Evaluating the based of power (3)

Answer 10

• commitment: enthusiastic and persistent (referent and expert)
• compliance: goes along with request but has minimal effort (reward and legitimate)
• resistance: people opposing request (coercive)

Question 11

What creates dependency (3)

Answer 11

• importance
• scarcity
• not substitution

Question 12

What tactics can be used to increase power (9)

Answer 12

• rational decisions: make logical or rational decision (best)
• inspirational appeal: appeal to value, goals, ideas before making request (subordinates)
• personal appeal: loyalty and friendliness to ask for something
• coalition: support from others to provide backbone
• ingratiation: flattering
• legitimacy: authority
• pressure: demand and threats
• exchange: offering favour
• consultation: involving others in request

Question 13

What two tactics can you use to reduce negative reaction when dictating (2)

Answer 13

• legitimate

- ingratiation

Question 14

Define empowerment (3)

Answer 14

• freedom and ability to make decision and commitment
• for delegating (top)
• taking risk and personal satisfaction (bottom)

Question 15

To be empowered the four conditions are (4)

Answer 15

• clear values and mission
• support employee decision
• prepare employee for relevant skills
• employee recognition for effort

Question 16

Characteristics of empowered people (4)

Answer 16

• self determination
• sense of meaning (importance)
• sense of competence
• sense of impact

Question 17

The abuse of power (1)

Answer 17

• manager and employee relationship is best describes as unequal power relationship

Question 18

Two types of abuse of power (2)

Answer 18

• work bullying: boss feel inadequate and uses power to put fear in employees
• sexual harassment: unwelcome behaviour that has a negative affect on the working environment and leads to averse job related consequence for employees (lower job satisfaction and diminish organization commitment)

Question 19

Define politics of power (1)

Answer 19

• employee uses their power for action and engage in politics

Question 20

Define political behaviour (1)

Answer 20

• activities that influence advantages or disadvantages in the workplace

Question 21

The reality of politics (2)

Answer 21

• organization has individual with different perspectives

- forcing creates competition and potential conflict for limited resources

Question 22

Types of political activities (8)

Answer 22

• blaming or attacking others
• uses information
• managing impression
• building coalition
• building support for ideas
• creating obligation
• associating with influential people
• praising others

Question 23

What are political activities (1)

Answer 23

• some to defends one’s position or enhance one’s image

Question 24

Define impression management (2)

Answer 24

• individual attempt to control one’s impression of others on them
• self promotion and ingratiation

Question 25

Making office politics work (4)

Answer 25

• nobody wins, unless everyone wins
• don’t just ask for opinions- change them
• everyone expects to be paid back
• success can create oppositions