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OBHR 317 (FINALS) > Chapter 6 > Flashcards

Chapter 6 Flashcards

1
Q

Define communication (2)

A
  • transfer and understanding of a message between two or more people
  • for motivating to providing information, control, or express emotion
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2
Q

Difference between formal and informal channel (2)

A

formal channel: communication channel established by organization to transmit message related to professional activities

informal channel: communication channel that are created spontaneously and that emerge as response to individual choices

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3
Q

Define channel (1)

A
  • medium through which messages travel
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4
Q

Define communication apprehension (1)

A
  • undue tension and anxiety about oral communication, written communication, or both
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5
Q

What are the three effective communication ability (3)

A
  • handle multiple cues at a time
  • rapid feedback
  • very personal
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6
Q

Define channel richness (1)

A
  • the amount of information that is transmitted through the communication episodes
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7
Q

Difference between routine and non-routine channels (2)

A
  • routine: straightforward and have minimum ambiguity (lower richness)
  • non-routine: message are likely to be complicated and have potential to be misunderstood (higher richness)
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8
Q

What channel do manager want to use (1)

A
  • rich channel of non routine
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9
Q

9 barriers to effective communication (9)

A
  • filtering
  • selective perception
  • defensiveness
  • emotion
  • language
  • non verbal communication
  • stress
  • silence
  • overload of information
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10
Q

Define filtering (1)

A
  • sender manipulation of information so that is may seem more favourable by reader (distorting communication)
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11
Q

Define selective perception (1)

A
  • based on your needs, motivation, experience, background, and other personal characteristics
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12
Q

Define defensiveness (1)

A
  • people feel threatened and reduce their ability to mutually understand
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13
Q

Define information overload (1)

A
  • state in which more information is given than one can process (might neglect, select, or ignore certain information)
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14
Q

Define language (1)

A
  • sender tend to assume same words and phrase mean the same to receiver as to them (minimize communication)
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15
Q

Define silence (1)

A
  • absence of information (silence can be powerful)
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16
Q

Define non-verbal communication (3)

A
  • message convey through body movement, facial expression, and the physical distance
  • intonation: emphasize, give to word and phrases missing
  • proxemics: the physical distance of interpersonal relationship
17
Q

The importance of non verbal communication (2)

A
  • extent to which an individual likes another and its interested in him or her
  • relative perceived status between receiver and sender
18
Q

How do you create less stressful communication (3)

A
  • be clear
  • be aware of non verbal communication
  • think carefully about how to state things
19
Q

Different types of current communication (4)

A
  • email
  • instant messaging and text messaging
  • social networking: promoting value
  • blog: website with short entries written and displayed in chronological order
20
Q

Limitation to emails (4)

A
  • privacy concern
  • misinterpreting the message
  • communication negative message
  • time consuming nature of emails
21
Q

Limitation towards reducing time consuming nature of emails (4)

A
  • do not read emails in the morning
  • check emails in batches
  • email emotion
  • declare email bankruptcy
22
Q

Communication barrier between women and men (1)

A
  • men use talk to emphasize status and women to create connections
23
Q

Cultural barrier to communication (4)

A
  • barrier created by semantics: word do not translate
  • barrier created by word connotation: words translate differently
  • barrier created by tone difference: private and public speaking
  • barrier created by difference in perspectives: how you view the world
24
Q

How to overcome cross cultural differences (4)

A
  • assume difference until similarity is proven
  • be empathetic
  • treat interpretation as a working hypothesis
  • emphasize description rather than interpretation or evaluation
25
Q

Define conflict (1)

A
  • process in which one party perceived the other party has negatively affected or is about to negatively affect something the first party cares about
26
Q

Define functional and dysfunctional conflict (2)

A
  • functional: conflict that supports the goal of the group and improved performance (lower conflict of continuum)
  • dysfunctional” conflict that hinders group performance (unable to achieve goal- higher conflict of continuum)
27
Q

Define cognitive and affective conflict (2)

A
  • cognitive: conflict that is tasked oriented and emphasize difference in perception and judgement
  • affective: conflict that is emotion and aims at a person rather than issue
28
Q

Define dual concern theory (1)

A
  • one’s degree of cooperativeness (one’s degree to satisfy other concern) and assertiveness (on’es degree to satisfy one’s concern) determine how a conflict to be handled
29
Q

5 types of conflict management strategies (5)

A
  • forcing: imposing
  • problem solving: accepting the problem
  • yielding: accepting
  • avoidance: ignoring
  • compromising: balance
30
Q

How can an individual do to manage conflict (5)

A
  • problem solve
  • develop overarching goals
  • smoothing
  • avoidance
  • compromising
31
Q

Additional techniques to manage conflict (4)

A
  • expansion of resources
  • authoritative commands
  • altering to human variables
  • altering to structural variables
32
Q

Resolving personality conflict (1)

A
  • misunderstand an inequities
33
Q

Define negotiation (1)

A
  • process in which two or more parties exchange goods and services and try to agree upon the rate of exchange of them (issues, position, interest)
34
Q

Define distributive bargaining and fixed pie (2)

A
  • set to divide up the fixed amount of resources (win-lose situation)
  • only the set amount of goods and services to be divided up between parties
35
Q

Define integrative bargaining (1)

A
  • seek one or more settlements to create a win win situation (create a positive bond)
36
Q

How to negotiate (5)

A
  • develop a strategies
  • defining the ground rules
  • clarification and justification
  • bargaining and problem solving
  • closure and implementation
37
Q

Define BATNA (1)

A
  • best alternative to negotiated agreement (if outcome fails)

OBHR 317 (FINALS) (5 decks)

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