Chapter 7 Flashcards
The process used to accomplish organization goals through planning, organizing, leading, and controlling people and other organization resources
Management
A management function that includes anticipating trends and determining the best strategies and tactics to achieve organization goals and objectives
Planning
A management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization’s goals and objectives
Organizing
Creating a vision for the organization and guiding, training, coaching and motivating others to work effectively to achieve the organization’s goals and objectives
Leading
A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not
Controlling
An encompassing explanation of why the organization exists and where its trying to head
Vision
An outline of the fundamental purposes of an organization
Mission Statement
The broad, long-term accomplishments an organization wishes to attain
Goals
Specific, short-term, statements detailing how to achieve the organizations goals
Objectives
A planning tool used to analyze an organization’s strengths, weaknesses, opportunities, and threats
SWOT Analysis
The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals
Strategic Planning
The process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done
Tactile Planning
The process of setting work standards and schedules necessary to implement the company’s tactile objectives
Operation Planning
The process of preparing alternative courses of action that may be used if the primary plans don’t achieve the organization’s objectives
Contingency planning
Choosing among two or more alternatives
Decision Making
The process of solving the everyday problems that occur. Less formal than decision making and usually calls for quicker action
Problem Solving
Coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas
Brainstorming
Listing all the Pluses for a solution in one column, all the minuses in another, and the implications in a third column
PMI
A visual device that shows relationships among people and divides the organizations work; it shows who reports to whom
Organization Chart
Highest level of management, consisting of the president and other key company executives who develop strategic plans
Top Management
The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling
Middle Management
Managers who are directly responsible for supervising workers and evaluating their daily performance
Supervisory Management
Skills that involve the ability to perform tasks in a specific discipline or department
Technical Skills
Skills that involve communication and motivation they enable managers to work through and with people
Human Relations Skills
Skills that involve the ability to picture the organization as a whole and the relationship among its various parts
Conceptual Skills
A management function that includes hiring, motivating, and retaining the best people available to accomplish the company’s objectives
Staffing
The presentation of a company’s facts and figures in a way that is clear and apparent to all stakeholders
Transparency
Leadership style that involves making managerial decisions without consulting others
Autocratic Leadership
Leadership style that consists of managers and employees working together to make decisions
Participative (Democratic) Leadership
Leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives
Free-Rein Leadership
Giving workers the education and tools they need to make decisions
Enabling
Finding the right information, keeping the information readily accessible plea, and making the information known to everyone in the firm
Knowledge Management
Dealers, who buy products to sell to others, and ultimate customers (or end users) who buy products for their own personal use
External Customers
Individuals and units within the firm that receive services from other individuals or units
Internal Customers
