Chapter 10 Flashcards
The personal satisfaction you feel when you perform well and complete goals
Intrinsic Reward
Something given to you by someone else as recognition for good work; include pay increases, praise, and promotions
Extrinsic Reward
Studying workers to find the most efficient ways of doing things and then teaching people those techniques
Scientific Management
Studies begun by Fredrick Taylor of which tasks must be performed to complete a job and the time needed to do each task
Time-Motion Studies
Theory developed by Frank and Lillian Gilberth that every job can be broken down into a series of elementary motions
Principle of Motion Economy
The tendency for people to behave differently when they know they are being studied
Hawthorne Effect
Theory of motivation based on unmet human needs from basic physiological needs to safety, social, and esteem needs to self-actualization needs
Maslow’s Hierarchy of Needs
In Herzberg’s theory of motivating factors, job factors that cause employees to be productive and that give them satisfaction
Motivators
In Herzberg’s theory of motivating factors, job facts that can cause dissatisfaction if missing but do not necessarily motivate employees if increased
Hygiene Factors
The idea that setting ambitious but attainable goals can motivate workers and improve performance if the goals are accepted, accompanied by feedback and facilitated by organizational conditions
Goal-Setting Theory
A system of goal setting and implementation; it involves a cycle of discussion, review, and evaluation of objectives among top and middle level managers, supervisors, and employees
Management By Objectives (MBO)
Victor Vroom’s theory that the amount of effort employees exert on a specific task depends on their expectations of the outcome
Expectancy Theory
Theory that positive and negative reinforcers motivate a person to behave in certain ways
Reinforcement Theory
The idea that employees try to maintain equity between inputs and outputs compared to others in similar positions
Equity Theory
A motivational strategy that emphasizes motivating the worker through the job itself
Job Enrichment
A job enrichment strategy that involves combining a series of tasks into one challenging and interesting assignment
Job Enlargement
A job enrichment strategy that involves moving employees from one job to another
Job Rotation
