Chapter 7

Question 1

The achievement of organizational objectives through the use of people and other resources.

Answer 1

Management

Question 2

The management hierarchy includes: (3 things)

Answer 2

1. Top Management
2. Middle Management
3. Supervisory Management

Question 3

Examples of Top Management (4)

Answer 3

1. Chief Executive Officer
2. Chief Financial Officer
3. Governor
4. Mayor

Question 4

Examples of Middle Management (3)

Answer 4

1. Regional Manager
2. Division Head
3. Director Marked

Question 5

Examples of Supervisory Management (3)

Answer 5

1. Supervisor
2. Shift Manager
3. Program Manager

Question 6

What do Top managers do?

Answer 6

Sets the long-term direction, vision, and values of the organization.

Question 7

What do Middle Managers do?

Answer 7

Focus on specific operations, products, or customer groups and implement strategic plans.

Question 8

What do Supervisor Management do?

Answer 8

Responsible for assigning non-managerial employees to specific jobs and evaluating performance.

Question 9

Skills needed for managerial success (3)

Answer 9

1. Technical Skills
2. Human Skills
3. Conceptual Skills

Question 10

Explain Technical Skills

Answer 10

Include the ability to understand and use the knowledge and tools of a specific discipline or activity.

Question 11

Explain Human Skills

Answer 11

Interpersonal skills managers need to motivate and lead employees to accomplish identified objectives.

Question 12

Explain Conceptual Skills

Answer 12

Involve the ability to see the big picture by acquiring, analyzing, and interpreting information.

Question 13

Give Examples of Leaders

Answer 13

1. Jim Skinner
2. Jack Kennedy
3. Don Thompson

Question 14

Ability to direct or inspire people to attain certain goals.

Answer 14

Leadership

Question 15

Three traits of Leaders

Answer 15

1. Empathy
2. Self-awareness
3. Objectivity

Question 16

Where do Leaders get their power from?

Answer 16

1. Position in a Company
2. Expertise & Experience
3. Personality

Question 17

Type of Leadership style where Leaders make decisions on their own without consulting employees.

Answer 17

Autocratic Leadership

Question 18

Type of Leadership style which Leaders include subordinates in decision making process. This Leadership style centers on employee’s contributions.

Answer 18

Democratic Leadship

Question 19

Type of Leadership style where Leaders believe in minimal supervision and all the subordinates to make the most of their decisions. These Leaders communicate with employees frequently, as the situation warrants.

Answer 19

Free-Rein Leadership

Question 20

Perception of the marketplace needs and the ways a firm can satisfy them.

Answer 20

Vision

Question 21

An organization’s system of principals, beliefs, and values.

Answer 21

Corporate Culture

Question 22

Why is no single Leadership style best?

Answer 22

No single leadership style is best for every situation. In a crises for example, an autocratic method might be best.

Question 23

Leadership styles

Answer 23

1. Autocratic
2. Democratic
3. Free-Rein

Question 24

Process of recognizing a problem or opportunity, evaluating alternative solutions, selecting and implementing an alternative, and accessing the results.

Answer 24

Decision Making

Question 25

Managerial Process of assigning work to employees.

Answer 25

Delegation

Question 26

Number of employees a manager supervises.

Answer 26

Span of Management or Span of Control

Question 27

Retains decision making at the top of the management hierarchy.

Answer 27

Centralization

Question 28

Locates decision making at the lower levels of management.

Answer 28

Decentraliszation

Question 29

Process of anticipating future events and conditions and determining course of action for achieving organizational objectives.

Answer 29

Planning

Question 30

4 Types of Planning

Answer 30

1. Strategic 2. Tactical 3. Operational 4. Contingency

Question 31

Most far-reaching level of planning- the process of determining the primary objective of an organization and then acting and allocating resources to achieve those objectives.

Answer 31

Strategic Planning

Question 32

Guide current and near term activities required to implement overall strategies.

Answer 32

Tactical Planning

Question 33

Chooses specific work targets and assigning employees and teams to carry out plans.

Answer 33

Operational Planning

Question 34

Takes into account all the possibilities that actual planning cannot foresee.

Answer 34

Contingency Planning

Question 35

Written explanation of an organization's business intentions and aims.

Answer 35

Mission Statement

Question 36

System that evaluates strengths, weaknesses, opportunities, and threats so firms can develop the best strategies for gaining a competitive advantage.

Answer 36

SWOT Analysis

Question 37

6 Steps in the Strategic Planning Process

Answer 37

1. Define Mission 2. Assess Competitive Position 3. Set Objectives 4. Create Strategies for competitive Differentiation. 5. Turn Strategy into Action 6. Evaluate the results and refine plan.

Question 38

Outcome by which managers define the organization's desired performance in such areas as new-product development, sales, customer service, growth, environmental and social responsibility, and employee satisfaction.

Answer 38

Objective

Question 39

The unique combination of a companies abilities and resources that set it apart from its competitors.

Answer 39

Competitive Differentation

Question 40

Process of blending human and material resources through a formal structure of tasks and authority: arranging work, dividing tasks among employees, and coordinating them to ensure implementation of plans and accomplishment of objectives.

Answer 40

Organizing

Question 41

Structure group of people working together to achieve conman goals.

Answer 41

Organization

Question 42

Process of dividing work activities into units within the organization.

Answer 42

Departmentalization

Question 43

5 Steps to the Organization Process

Answer 43

1. Determine Work Activities 2. Group Activities into Logical Pattern. 3. Assign Activities 4. Coordinate Activities 5. Evaluate Results

Question 44

5 Major forms of Departmentalization

Answer 44

1. Product 2. Geographical 3. Customer 4. Functional 5. Process

Question 45

Organizes work units based on the goods and services a company offers.

Answer 45

Product Departmentalization

Question 46

Organizes units by geographical regions within the country or, for a multinational firm, by region throughout the world.

Answer 46

Geographical Departmentalization

Question 47

Targets its goods and services at different types of customers.

Answer 47

Customer Departmentalization

Question 48

Organizes work units according to business functions such as finance, marketing, human resources, and production.

Answer 48

Functional Departmentalization

Question 49

Organizes a firm by steps in a production process.

Answer 49

Process Departmentalization

Question 50

Guiding and motivating employees to accomplish organizational objectives.

Answer 50

Directing

Question 51

Function of evaluating an organization's performance against its objectives.

Answer 51

Controlling

Question 52

4 Basic Steps in Controlling

Answer 52

1. Establish Performance Standards. 2. Monitor Actual Performance 3. Compare Performance with actual standards. 4. Make corrections if necessary.