Chapter 7

Question 1

Set of integrated management practices designed to help employees maximize performance

Answer 1

Performance management system

Question 2

Effective performance management steps

Answer 2

-clarifying work to be done
-setting goals & establishing a plan
-providing coaching
-conducting formal review of performance

Question 3

performance review of a superior by an employee

Answer 3

subcordinate review

Question 4

360-degree review

Answer 4

-provides employees with performance reviews from a variety of people

Question 5

Employees and managers agree on an individual’s goals which support the organization’s objectives and employee performance is assessed upon results achieved in relation to these goals.

Answer 5

-Management by objectives (MBO)

Question 6

measurement framework that helps managers translate strategic goals into opertional objectives

Answer 6

balanced scorecard (BSC)