chapter 7 Flashcards
A ____ is a specific commitment to achieve a desired result within a certain period of time
goal
A ____-term goal is a strategic target that aims to achieve the goals set out in a company’s strategic plan within 1 to 5 years
long
A ____-term goal is a target to achieve a goal within a short period of time, usually within 1 year; also known as a tactical or operational goal
short
A ____ goal is a goal that is almost unattainable and requires the full capacity of an individual, manager, team, or organization to accomplish
stretch
____ goals are primary or long-term goals
distal
____ goals are short-term goals that increase individuals’ ability to reach distal goals by providing motivation and feedback
proximal
____ plans are plans that guide the day-to-day production or delivery of an organization’s goods and services and that enact a functional strategy
operational
____ plans are plans designed to be used repeatedly in response to commonly occurring events
standing
A ____ is a standing plan that describes how an organization and its members should respond to recurring or anticipated situations
policy
A ____ is a standing plan that provides the specific steps to be taken as part of a recurring process or in response to a recurring situation
procedure
A ____ is a standing plan that designates instructions for how specific actions are to be carried out
rule
A ____-____ plan is a plan developed to achieve a particular goal or in response to an event that is not expected to be repeated
single-use
A ____ is a single-use plan that sets out objectives to accomplish a variety of projects and activities
program
A ____ is a single-use plan that sets out objectives to achieve a single activity; it is less complex than a program given that is has less scope
project
A ____ plan is a plan that covers an intermediate time scale and enacts divisional strategies by allocating people and resources
tactical
A ____ plan is a broad long-term plan that helps to define the entire organization’s strategic goals and the actions needed to achieve them
strategic
A ____ plan is a general, flexible plan that provides guidelines for an organization’s strategic goals and the actions needed to achieve them
strategic
A ____ plan is a general, flexible plan that provides guidelines for an organization’s long-term goals
directional
A ____ plan is a written document that describes the actions and goals needed to support organizational strategy
business
A ____ plan is the specific actions, people, and resources needed to accomplish a goal
action
____ goals are goals that are specific, measurable, achievable, relevant, and time-bound
SMART
____ ____ ____ is a method of management in which management and employees agree to specific goals that are then used to evaluate individual performance
management by objectives (MBO)
____ ____ ____ is a long-range, big picture process that assists companies in better overall management for the entire organization
total quality management (TQM)
A ____ ____ is a visual representation of an organization’s strategies and goals, which allows managers to easily track progress toward metrics and goals
performance dashboard
