chapter 7

Question 1

A ____ is a specific commitment to achieve a desired result within a certain period of time

Answer 1

goal

Question 2

A ____-term goal is a strategic target that aims to achieve the goals set out in a company’s strategic plan within 1 to 5 years

Answer 2

long

Question 3

A ____-term goal is a target to achieve a goal within a short period of time, usually within 1 year; also known as a tactical or operational goal

Answer 3

short

Question 4

A ____ goal is a goal that is almost unattainable and requires the full capacity of an individual, manager, team, or organization to accomplish

Answer 4

stretch

Question 5

____ goals are primary or long-term goals

Answer 5

distal

Question 6

____ goals are short-term goals that increase individuals’ ability to reach distal goals by providing motivation and feedback

Answer 6

proximal

Question 7

____ plans are plans that guide the day-to-day production or delivery of an organization’s goods and services and that enact a functional strategy

Answer 7

operational

Question 8

____ plans are plans designed to be used repeatedly in response to commonly occurring events

Answer 8

standing

Question 9

A ____ is a standing plan that describes how an organization and its members should respond to recurring or anticipated situations

Answer 9

policy

Question 10

A ____ is a standing plan that provides the specific steps to be taken as part of a recurring process or in response to a recurring situation

Answer 10

procedure

Question 11

A ____ is a standing plan that designates instructions for how specific actions are to be carried out

Answer 11

rule

Question 12

A ____-____ plan is a plan developed to achieve a particular goal or in response to an event that is not expected to be repeated

Answer 12

single-use

Question 13

A ____ is a single-use plan that sets out objectives to accomplish a variety of projects and activities

Answer 13

program

Question 14

A ____ is a single-use plan that sets out objectives to achieve a single activity; it is less complex than a program given that is has less scope

Answer 14

project

Question 15

A ____ plan is a plan that covers an intermediate time scale and enacts divisional strategies by allocating people and resources

Answer 15

tactical

Question 16

A ____ plan is a broad long-term plan that helps to define the entire organization’s strategic goals and the actions needed to achieve them

Answer 16

strategic

Question 17

A ____ plan is a general, flexible plan that provides guidelines for an organization’s strategic goals and the actions needed to achieve them

Answer 17

strategic

Question 18

A ____ plan is a general, flexible plan that provides guidelines for an organization’s long-term goals

Answer 18

directional

Question 19

A ____ plan is a written document that describes the actions and goals needed to support organizational strategy

Answer 19

business

Question 20

A ____ plan is the specific actions, people, and resources needed to accomplish a goal

Answer 20

action

Question 21

____ goals are goals that are specific, measurable, achievable, relevant, and time-bound

Answer 21

SMART

Question 22

____ ____ ____ is a method of management in which management and employees agree to specific goals that are then used to evaluate individual performance

Answer 22

management by objectives (MBO)

Question 23

____ ____ ____ is a long-range, big picture process that assists companies in better overall management for the entire organization

Answer 23

total quality management (TQM)

Question 24

A ____ ____ is a visual representation of an organization’s strategies and goals, which allows managers to easily track progress toward metrics and goals

Answer 24

performance dashboard

Question 25

____ ____ ____ are measurements that managers identify as vital to the company’s performance

Answer 25

key performance indicators (KPIs)