Chapter 7 Flashcards
When listening to a political candidate outlining his or her plan for leadership, which way of listening is utilized if a person wants to fully understand the candidate’s points?
A) Passive listening
B) Active listening
C) Emotional listening
D) Both A and B
B) Active listening
Which statement is not true about “listening?”
A) Listening is the same as hearing.
B) It is an information processing task.
C) Carried out in a social, interactive, or communicative environment
D) Process of receiving and interpreting spoken or nonverbal messages
A) Listening is the same as hearing.
Which statement is not true about effective listening?
A) Listening skills are not hard to understand or learn.
B) Effective listening takes consistency in practicing the skills
C) Effective listening can be maintained while multitasking
D) Concentration and focus are key to effective listening
C) Effective listening can be maintained while multitasking
When listening to the mayor who was in favor of the condo development on the side of the beautiful mountain, Jacob was ready to argue. This is an example of _____.
A) Pseudolistening
B) Glazing over
C) Ambushing
D) Advising
C) Ambushing
The difference between rapport talk and report talk is that the first is an exchange of emotional information and the second is an exchange of content –based information.
True
False
True
Evaluating information requires a person to be a critical thinker.
True
False
True
In the stage of “responding,” which signal represents a form of feedback?
Group of answer choices
A) Nonverbal signals such as nodding of the head
B) Verbal signals such as giving advice
C) Passive response such as silence
D) All of the above
D) All of the above
Listening is more complicated than people think and is one of the most misunderstood elements of the communication process.
True
False
True
Which guidelines do not improve listening?
A) Make a listening goal and stop talking so much
B) Look for opportunities to debate and remind others of your good ideas
C) Remove distractions and focus on actual ideas
D) Listen to non verbals as well as content and focus on agreement not disagreement.
B) Look for opportunities to debate and remind others of your good ideas
Most people believe that they are good listeners; overestimate how good they are at listening.
True
False
True
