Chapter 7 Flashcards

1
Q

What art does a manager need to learn and practice?

A

Art of getting things done by using company resources

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2
Q

Define management

A

the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and resources.

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3
Q

What are four main task a manager does?

A

Plan
Organize
Lead
Control

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4
Q

What’s involved in planning

A
  1. Set goal
  2. Develop strategies
  3. Determine resources
  4. Set standards
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5
Q

What’s involved in organizing

A
  1. Allocate resources (assign task, set procedures)
  2. Prepare a org chart for responsibilities and authority
  3. Recruit, train employees
  4. Put employees where they’ll be effective
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6
Q

What’s involved in Leading

A
  1. Guide and motivate
  2. give assignments
  3. Explain routines
  4. Clarify policies
  5. Provide feedback
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7
Q

What involved with controlling

A
  1. Measure results
  2. Monitor performance
  3. Reward excellence
  4. Take corrective action
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8
Q

What is a managerial pyramid

A

it shows the organizations levels of management

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9
Q

What is top managment

A

The highest level; presidents and executives

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10
Q

What is a vision

A

it’s a broad explanation of why the organizations exists and where it’s trying to go.

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11
Q

What is a mission statement

A

outlines the organizations fundamental purposes.

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12
Q

What is a goal

A

A broad longterm desired accomplishment

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13
Q

What are objectives

A

Specific short term statements detailing how we achieve goals.

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14
Q

What is SWOT analysis

A

analysis the organizations strengths, weaknesses, opportunities, and threats.

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15
Q

What is strategic planning

A

Done by top management to determine major goals and how to achieve them

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16
Q

what is tactical planning

A

the process of developing detailed, short term statements about what’s going to get done and how it’s going to get done.

17
Q

Operational planning is

A

the process of setting work standards and schedules necessary to implement the company’s tactical objectives.

18
Q

Contingency planning is

A

the process of preparing alternative courses of action the firm can use if its primary plans don’t work

19
Q

Definition of decision making

A

choosing between two or more alternatives. Heart of all management functions.

20
Q

What is problem solving

A

less formal than decision making and requires quicker reaction

21
Q

Define brainstorming

A

coming up with as many solutions as possible in a short period of time.

22
Q

What is PMI technique

A

Creating three column with pluses in one, minuses in another, and implications in a third

23
Q

How do managers and leaders differ

A

Leaders embrace change and provide vision, managers produce order and stability.

24
Q

A _______ does these five things

  1. communicate
  2. Establish values
  3. Promote ethics
  4. Embrace Change
  5. Stress accountability
A

Leader

25
Q

Leadership style of Decision making without consulting others. Effective in emergencies, unskilled workers, and sports. Directing style.

A

Autocratic leadership

26
Q

what is participative leadership

A

Democratic leadership where leaders and subordinates discuss decisions.

27
Q

What is free-rein leadership

A

Managers set objectives and leave it up to employees to decided how to meet them.

28
Q

What’s the difference between empowering and enabling employees

A

Empowering is giving authority to make decisions, where enabling is giving education and tools to make decisions. You have to enable them to empower them.

29
Q

What is knowledge management

A

Keeping the right information accessible to those who need it.