Chapter 7

Question 1

What art does a manager need to learn and practice?

Answer 1

Art of getting things done by using company resources

Question 2

Define management

Answer 2

the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and resources.

Question 3

What are four main task a manager does?

Answer 3

Plan
Organize
Lead
Control

Question 4

What’s involved in planning

Answer 4

1. Set goal
2. Develop strategies
3. Determine resources
4. Set standards

Question 5

What’s involved in organizing

Answer 5

1. Allocate resources (assign task, set procedures)
2. Prepare a org chart for responsibilities and authority
3. Recruit, train employees
4. Put employees where they’ll be effective

Question 6

What’s involved in Leading

Answer 6

1. Guide and motivate
2. give assignments
3. Explain routines
4. Clarify policies
5. Provide feedback

Question 7

What involved with controlling

Answer 7

1. Measure results
2. Monitor performance
3. Reward excellence
4. Take corrective action

Question 8

What is a managerial pyramid

Answer 8

it shows the organizations levels of management

Question 9

What is top managment

Answer 9

The highest level; presidents and executives

Question 10

What is a vision

Answer 10

it’s a broad explanation of why the organizations exists and where it’s trying to go.

Question 11

What is a mission statement

Answer 11

outlines the organizations fundamental purposes.

Question 12

What is a goal

Answer 12

A broad longterm desired accomplishment

Question 13

What are objectives

Answer 13

Specific short term statements detailing how we achieve goals.

Question 14

What is SWOT analysis

Answer 14

analysis the organizations strengths, weaknesses, opportunities, and threats.

Question 15

What is strategic planning

Answer 15

Done by top management to determine major goals and how to achieve them

Question 16

what is tactical planning

Answer 16

the process of developing detailed, short term statements about what’s going to get done and how it’s going to get done.

Question 17

Operational planning is

Answer 17

the process of setting work standards and schedules necessary to implement the company’s tactical objectives.

Question 18

Contingency planning is

Answer 18

the process of preparing alternative courses of action the firm can use if its primary plans don’t work

Question 19

Definition of decision making

Answer 19

choosing between two or more alternatives. Heart of all management functions.

Question 20

What is problem solving

Answer 20

less formal than decision making and requires quicker reaction

Question 21

Define brainstorming

Answer 21

coming up with as many solutions as possible in a short period of time.

Question 22

What is PMI technique

Answer 22

Creating three column with pluses in one, minuses in another, and implications in a third

Question 23

How do managers and leaders differ

Answer 23

Leaders embrace change and provide vision, managers produce order and stability.

Question 24

A _______ does these five things

1. communicate
2. Establish values
3. Promote ethics
4. Embrace Change
5. Stress accountability

Answer 24

Leader

Question 25

Leadership style of Decision making without consulting others. Effective in emergencies, unskilled workers, and sports. Directing style.

Answer 25

Autocratic leadership

Question 26

what is participative leadership

Answer 26

Democratic leadership where leaders and subordinates discuss decisions.

Question 27

What is free-rein leadership

Answer 27

Managers set objectives and leave it up to employees to decided how to meet them.

Question 28

What’s the difference between empowering and enabling employees

Answer 28

Empowering is giving authority to make decisions, where enabling is giving education and tools to make decisions. You have to enable them to empower them.

Question 29

What is knowledge management

Answer 29

Keeping the right information accessible to those who need it.