Chapter 7 Flashcards
What art does a manager need to learn and practice?
Art of getting things done by using company resources
Define management
the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and resources.
What are four main task a manager does?
Plan
Organize
Lead
Control
What’s involved in planning
- Set goal
- Develop strategies
- Determine resources
- Set standards
What’s involved in organizing
- Allocate resources (assign task, set procedures)
- Prepare a org chart for responsibilities and authority
- Recruit, train employees
- Put employees where they’ll be effective
What’s involved in Leading
- Guide and motivate
- give assignments
- Explain routines
- Clarify policies
- Provide feedback
What involved with controlling
- Measure results
- Monitor performance
- Reward excellence
- Take corrective action
What is a managerial pyramid
it shows the organizations levels of management
What is top managment
The highest level; presidents and executives
What is a vision
it’s a broad explanation of why the organizations exists and where it’s trying to go.
What is a mission statement
outlines the organizations fundamental purposes.
What is a goal
A broad longterm desired accomplishment
What are objectives
Specific short term statements detailing how we achieve goals.
What is SWOT analysis
analysis the organizations strengths, weaknesses, opportunities, and threats.
What is strategic planning
Done by top management to determine major goals and how to achieve them
what is tactical planning
the process of developing detailed, short term statements about what’s going to get done and how it’s going to get done.
Operational planning is
the process of setting work standards and schedules necessary to implement the company’s tactical objectives.
Contingency planning is
the process of preparing alternative courses of action the firm can use if its primary plans don’t work
Definition of decision making
choosing between two or more alternatives. Heart of all management functions.
What is problem solving
less formal than decision making and requires quicker reaction
Define brainstorming
coming up with as many solutions as possible in a short period of time.
What is PMI technique
Creating three column with pluses in one, minuses in another, and implications in a third
How do managers and leaders differ
Leaders embrace change and provide vision, managers produce order and stability.
A _______ does these five things
- communicate
- Establish values
- Promote ethics
- Embrace Change
- Stress accountability
Leader
Leadership style of Decision making without consulting others. Effective in emergencies, unskilled workers, and sports. Directing style.
Autocratic leadership
what is participative leadership
Democratic leadership where leaders and subordinates discuss decisions.
What is free-rein leadership
Managers set objectives and leave it up to employees to decided how to meet them.
What’s the difference between empowering and enabling employees
Empowering is giving authority to make decisions, where enabling is giving education and tools to make decisions. You have to enable them to empower them.
What is knowledge management
Keeping the right information accessible to those who need it.
