Chapter 10

Question 1

Describe Intrinsic reward

Answer 1

personal satisfaction from within

Question 2

Describe extrinsic reward

Answer 2

reward given to you by someone else

Question 3

Name and describe Frederick Taylors writing

Answer 3

"Principles of Scientific Management" 
Based on studying three things
1. Time
2. Methods of work
3. rules of work

Question 4

What is principle of motion economy

Answer 4

Shows how every job can be broken into a series of elementary motions

Question 5

What are the five layer to Maslows Hierarchy

Answer 5

Physiological (physical, survival needs, food etc)
Safety (need to feel secure at work and home)
Social (Need to feel loved and accepted)
Esteem (need for recognition, self respect, and status)
Self Actualization (Need to develop to fullest potential)

Question 6

Frederick Herzberg concluded that these factors mad3e employees productive and gave them satisfaction

Answer 6

Motivators

Question 7

Herzberg said these factors could cause dissatisfaction but would not necessarily motivate employees

Answer 7

Hygiene factors

Question 8

What are the five parts to Theory x

Answer 8

1. Employees dislike work
2. Employees prefer to be controlled and directed
3. employees seek security, not responsibility
4. Employees must be intimidated
5. Employees are motivated by money

Question 9

What are five parts to Theory y

Answer 9

1. Employees view work as natural part of like
2. Prefer limited control
3. Will seek responsibility under right conditions
4. better performance when not intimidated
5. Many different motivators

Question 10

What are five parts to theory z

Answer 10

Employee involvement is key to being productive
Control is implied and informal
prefer to share responsibility and decision making
better performance with trust and cooperation
need guaranteed employment and slow promotions

Question 11

What is goal setting theory

Answer 11

setting ambitious but attainable goals to motivate workers and improve performance

Question 12

What is MBO

Answer 12

Management by objectives. A system of goal setting with cycle of discussion, review, and evaluation.

Question 13

Brooms Expectancy theory says that employees exert effort based on expected outcomes. What three things do they ask

Answer 13

1. Can I accomplish it
2. What’s my reward
3. Is it worth the effort

Question 14

What is equity theory

Answer 14

how perceptions of fairness affect their willingness to perform

Question 15

What is job enrichment

Answer 15

A strategy based on Maslow and Herzberg’s higher motivators such as responsibilit, achievement, and recognition. It opposes job simplification

Question 16

What is job enlargement

Answer 16

Combining task to make work more challenging and interesting

Question 17

What is job rotation

Answer 17

Makes work more interesting by moving people from one job to another

Question 18

For empowerment to occur, what must happen

Answer 18

information must flow freely

Question 19

What’s the difference between high context culture and low context cultures

Answer 19

High context cultures are based on personal relationships, and group trust
Low context cultures view relationship building as a wasted of time that diverts from work.