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RTE 1011 - Radiographic Patient Care > Chapter 6 - Professional Attitudes and Communications > Flashcards

Chapter 6 - Professional Attitudes and Communications Flashcards

1
Q

Key Terms - Age-Specific Communication

A discriminatory attitude toward the elderly that includes a belief that all elderly are ill, disabled, worthless, and unattractive

A

AGEISM

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2
Q

Key Terms - Communication Skills

type of communication trait involving anger or hostility

A

AGGRESSIVENESS

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3
Q

Key Terms - Special Circumstances that Affect Communication

a defect or loss of language function in which comprehension or expression of words is impaired

A

APHASIA

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4
Q

Key Terms - Communication Skills

the calm, firm expression of feelings or opinions

A

ASSERTIVENESS

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5
Q

Key Terms - Communication with Patients

sense of self-determination

A

AUTONOMY

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6
Q

Key Terms - Age-Specific Communication

persistent or lasting condition

A

CHRONIC

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7
Q

Key Terms - Communication with Patients’ Families

the identification of a condition

A

DIAGNOSIS

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8
Q

Key Terms - Special Circumstances that Affect Communication

a handheld device that is placed on the external throat wall which amplifies vibrations and produces metallic toned speech

A

ELECTROLARYNX

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9
Q

Key Terms - Issues of Cultural Diversity

national characteristics of individuals

A

ETHNIC

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10
Q

Key Terms - Dealing with Death and Loss

“a place of shelter” - service that involves care in the home of terminally ill patients that focuses on comfort rather than intensive treatment

A

HOSPICE

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11
Q

Key Terms - Dealing with Death and Loss

department that is involved with cancer treatment

A

ONCOLOGY

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12
Q

Key Terms - Dealing with Death and Loss

care that provides relief, but is not intended to cure

A

PALLIATIVE

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13
Q

Key Terms - Communication with Patients’ Families

a prediction of outcome

A

PROGNOSIS

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14
Q

Key Terms - Issues of Cultural Diversity

a system of routines designed to provide benefit

A

REGIMEN

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15
Q

Key Terms - Issues of Cultural Diversity

discrimination against someone based on their size

A

SIZEISM

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16
Q

Key Terms - Communication with Patients

a process in which the health care professional consciously influences a client or helps them to a better understanding through verbal/nonverbal communication

A

THERAPEUTIC COMMUNICATION

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17
Q

Key Terms - Communication with Patients

an acceptable alternative that helps patients to feel competent and involved in their care

A

VALID CHOICE

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18
Q

Intro

a state of mind, an opinion, or a feeling often revealed by body position, tone of voice, or other nonverbal signals

A

ATTITUDE

19
Q

Intro

customs that express respect

A

MANNERS

20
Q

Issues of Cultural Diversity

determined by language and customs commonly observed

A

CULTURE

21
Q

Communication Skills

What are 3 common nonverbal means of communication?

A
  1. Eye Contact
  2. Touching
  3. Appearance
22
Q

Special Circumstances that Affect Communication

why is it preferred to use an interpreter over a friend or family member?

A

they tend to add extraneous information or edit the conversation so full directions may not be fully communicated

23
Q

Special Circumstances that Affect Communication

What 2 points should be remembered when communicating with patients who are drowsy or in a stupor?

A
  1. They can not be relied upon to remember instructions
  2. They are not responsible for their actions or answers
24
Q

Age-Specific Communication

Communication methods for NEONATES AND INFANTS (0 - 1 Y.O.)

A
  • tone of voice
  • facial expression
  • involve parents
  • warm blanket/cuddle
  • use familiar objects
  • incorporate play
25
Q

Age-Specific Communication

Communication methods for TODDLERS (1 - 2 Y.O.)

A
  • friendly, but firm
  • allow choices when possible
  • allow to bring a toy or blanket for security
  • incorporate play
  • use demonstrations
  • short and simple verbal instructions
26
Q

Age-Specific Communication

Communication methods for PRESCHOOLERS (3 - 5 Y.O.)

A
  • give valid choices
  • explain reasons for procedure
  • use demonstrations
  • give simple answers to “why?” questions
  • praise and reward good behavior
  • don’t scream over a screaming child
27
Q

Age-Specific Communication

Communication methods for SCHOOL AGED (6 - 12 Y.O.)

A
  • be specific in descriptions
  • be honest about pain/discomfort
  • use demonstrations
28
Q

Age-Specific Communication

Communication methods for ADOLESCENTS (13 - 18 Y.O.)

A
  • show special sensitivity to emotions
  • involve in decision making
  • respect modesty/privacy
  • thoroughly explain and use medical terminology
29
Q

Age-Specific Communication

Communication methods for YOUNG ADULTS (19 - 45 Y.O)

A
  • involve them and their partners in decisions
  • tailor instructions to their level of understanding
30
Q

Age-Specific Communication

Communication methods for MIDDLE ADULTS (46 - 64 Y.O.)

A
  • less tolerant of heat and cold
  • loss of some functions like hearing/vision
  • allow choices and involvement
  • evaluate needs on an individual basis
31
Q

Age-Specific Communication

Communication methods for LATE ADULT (65-79 Y.O.) and OLD ADULT (80+ Y.O.)

A
  • may have sensory defecits
  • provide good light
  • make sure they have access to all aids needed
  • keep instructions simple
  • provide valid choices
32
Q

Patient Education

When are the best times to provide patient education in the radiology department?

A
  • During the explanation of procedures
  • While responding to patient concerns
  • As part of the instructions needed to prepare for a procedure
  • During instruction for follow-up care
33
Q

Dealing with Death and Loss

What are the 5 stages of the grieving process?

A
  • Denial
  • Anger
  • Bargaining
  • Depression
  • Acceptance
34
Q

Review

Which of the following terms best describes assertive behavior?

A. Forceful
B. Persuasive
C. Firm
D. Argumentative

A

C

35
Q

Review

When instructions are given to a non–English-speaking patient, it is best to:

A. speak English slowly and firmly
B. use a sympathetic family member who speaks English
C. draw detailed pictures
D. use a trained interpreter

A

D

36
Q

Review

Deaf patients and hearing impaired patients differ in that the deaf patients:

A. will not respond to sounds outside their field of vision
B. may use ASL as their primary means of communication
C. often move socially within a deaf community
D. all of the above

A

D

37
Q

Review

When dealing with a hostile patient it is important to:

A. gain control of the situation with a loud, firm voice
B. use nonverbal behavior to show disapproval
C. limit confusion by dealing with the situation alone
D. ask for help before the situation escalates

A

D

38
Q

Review

Which of the following statements is true with respect to individuals with decreased levels of consciousness?

A. They are not responsible for their actions or answers
B. They are likely to be violent when regaining consciousness
C. They cannot hear while unconscious
D. They do not need help going to the bathroom

A

A

39
Q

Review

When dealing with preschool children, it is important to:

A. calm them by giving them many choices
B. let them know who is in charge
C. keep directions simple, direct, and honest
D. tell a crying child, “Stop that, or we can’t take all the pictures!”

A

C

40
Q

Review

Grief caused by death or loss may be characterized by expressions of:

A. anger
B. denial
C. depression
D. all of the above

A

D

41
Q

Review

Cultural differences can result in differing perceptions of which of the following behaviors?

A. Eye contact
B. A casual hug
C. A loud, firm voice
D. All of the above

A

D

42
Q

Review

The onset of chronic conditions is most common during which of the following life stages?

A. Adolescence
B. Young adult
C. Middle adult
D. Old adult

A

C

43
Q

Review

Which of the following characteristics is not typical of adolescents?

A. They tend to move at a slower pace
B. They fear threats to their physical appearance
C. Modesty and privacy are of paramount importance
D. They are capable of understanding abstract concepts

A

A

RTE 1011 - Radiographic Patient Care (16 decks)

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