chapter 6 nonverbal communication Flashcards
what is nonverbal communication?
all aspects of communication that does not include words even the vocalics (quality of voice)
what are the principles of nonverbal communication
- supplements or replaces verbal communication
- regulates interactions
- establishes relationship level meanings (responsiveness, liking ,power)
what is this type of communication mean [kinesics]
body positions, body motions, facial expressions and gestures
what is this type of communication mean [ haptics ]
physical touch (hug, high-5, handshake)
what is this type of communication mean [physical appearance]
physical qualities like sex, age , size , skin color and features
what is this type of communication mean [ artifacts ]
personal objects used to announce our identities and personalize our environments ( tattoos and piercings )
what is this type of communication mean [ proxemics ]
space and how we use it
what is this type of communication mean [ environmental factors ]
elements of setting that affects how we feel and act ( architecture, colors, room designs, lighting temperature , smell)
what is this type of communication mean [ silence ]
silence can communicate powerful messages
what is this type of communication mean [ chronemics ]
how we perceive time to define identities and interactions
- monochronic= seeing time as important
- polychronic= seeing time as more fluid, they are care free
what is this type of communication mean [ paralanguage ]
vocal communication that does not involve words
- sounds ( a murmur, laugh, gasp, or cough )
- vocal qualities ( volume, pitch, inflection)
What are the guidelines to improving nonverbal communication
- monitor your nonverbal
- interpret nonverbal communication tentatively ( personal qualification & contextual qualifications )
