Chapter 6; Nonverbal communication

Question 1

What are examples of nonverbal communication?

Answer 1

Eye contact
touching
and appearance

Question 2

Eye contact

Answer 2

In the united states, eye contact is considered a positive behavior. It is important to remember that direct eye contact is not welcome in all cultures

Question 3

Touching

Answer 3

touch is also a mean of non verbal communication but can have various meanings

Question 4

What can an abrupt or tentative touch be perceived as?

Answer 4

distaste or reluctance to care for the individual

Question 5

What can a firm but gentle touch mean to a patient?

Answer 5

It would be a positive touch that reassures the patient that you are both capable and caring

Question 6

What are some reasons why people touch each other?

Answer 6

To provide reassurance, support, or encouragement

To imply domination, anger, or frustration

To form a positive connection, as in a handshake or shoulder pat

To perform professional services, such as those provided by a doctor, hairdresser, or masseuse

Question 7

Why is appearance an important form of nonverbal communication?

Answer 7

Because appearance helps patients and colleagues form a first impression about us. Not only does our attire matter, also how clean we keep our working area.

Question 8

How would some cultures view touch, as opposed to how Americans may view touch?

Answer 8

Some cultures might view it as an invasion of personal space and privacy whereas Americans could view it as reassuring.

In some cultures and religion touch by a stranger or a member of the opposite sex is unacceptable or strongly frowned upon.