Chapter 6; Communicating with patients Flashcards
How to properly address the patient
introduce yourself
Avoid impersonalizing patients, such as identifying patient by the exam rather than by name
address patient appropriately and professionally
-dont use “honey”, “sweetie”, or other such names
What are valid choices?
defined as alternatives that are all acceptable to you
provide a patient with a sense of participation in his or her care
Why is avoiding assumptions important?
it helps in preventing errors during procedures.
What are some examples of common assumptions?
use of routine positioning techniques for all outpatients
-explain every step and put them in the correct position
that the patient understood and followed preparation procedures for contrast
- they dont always follow preparation procedures. always double check
What is therapeutic communication?
a process in which the healthcare professional consciously influences a client or help-s the client to a better understanding through verbal or nonverbal communication
Whats a key component of therapeutic communication?
it involves the use of specific strategies that convey acceptance and respect
Therapeutic communication encourages the patient to ______________
express feelings and idea
How do you use silence in therapeutic communication?
silence is socially uncomfortable. It may increase the client’s willingness to talk
What are examples of accepting in therapeutic communication?
responding “yes”
responding “I follow what you said”
responding “I see”
pretty much acknowledging that you understand what they said
How do you give recognition in terms of therapeutic communication
“good morning mrs. g….”
“i notice you’re sitting up today”
What are some tactics to get a patient to keep expressing themselves and helping them continue speaking
“go on, i am listening” helps them finish their thought
“tell me about it” gives them a platform to keep speaking
How can you place an event in time or sequence?
was this before or after
what seemed to lead up to….?
How would you make observations in the form of therapeutic communication techniques
“you appear upset”
“i notice you are clenching your fists”
Encouraging description of perceptions (therapeutic communication techniques)
what do you think is happening to you right now?
Whats an example of restating as a form of therapeutic communication techniques?
patient:
“cant sleep, i stay awake all night”
radiographer: you have difficulty sleeping
deterrents to therapeutic communication
