CHAPTER 6: COMMUNICATING Flashcards
is a process of sharing information through symbols, including words and message. (Morris Philip Wolf and Shirley Kuiper)
Communication
Information provided through communication may be used for decision-making at various work levels in the organization.
Information function
Communication is also oftentimes used as a means to motivate employees to commit themselves to the organization’s objectives.
Motivation function
When properly communicated, reports, policies, and plans define roles, clarify duties, authorities and responsibilities. Effective control is, then, facilitated.
Control function
When feelings are repressed in the organization, employees are affected by anxiety, which, in turn, affects performance.
Emotive function
The idea to be conveyed
must be useful or of some value.
Develop an Idea
The sender encodes the idea into
words, illustrations, figures, or other symbols suitable for transmission.
Encode
The sender uses appropriate
communication channels to transmit the
message to the receiver.
Transmit
The intended receiver receives the message from the sender.
Receive
The receiver translates the message into a form that will have meaning.
Decode
The receiver either accepts or
rejects the message.
Accept
The receiver uses the information gained from the message.
Use
The receiver provides feedback to the sender.
Provide Feedback
transmitted through hearing or sight.
Verbal Communication
transmitted through nonverbal platforms.
Nonverbal Communication
arises from the communicator’s characteristics.
Personal Barriers
occurs in the environment where the communication is taken.
Physical Barriers
occurs when there is a misunderstanding of the meaning of symbols.
Semantic Barriers
It refers to message flows from higher levels of authority to lower levels.
Downward Communication
It refers to messages from persons in lower-level positions to persons in higher positions.
Upward Communication
It refers to messages sent to-individuals or groups from another of the same organizational level or position.
Horizontal Communication
is defined by Boone and Kurtz as “an organized method of providing past, present, and projected information on internal operations and external intelligence for use in decision-making.
Management information system
