Chapter 6 • Administrative Functions Flashcards
The company officer documentation of complaints and their disposition may prove invaluable if:
Select one:
a.
an unflattering disposition needs to be edited.
b.
complaints are made during an emergency response.
c.
an issue progresses to litigation.
d.
complaints are used to improve public relations.
an issue progresses to litigation.
Community risk reduction is a broad term that incorporates all programs that:
Select one:
a.
focus on providing the public a wider response area based on demographics.
b.
protect the public using protection, prevention, and education.
c.
focus on increasing community funding to fire and emergency service organizations.
d.
protect the organization from the risk of community litigation.
protect the public using protection, prevention, and education.
Records compiled during the _____ maintenance of apparatus, facilities, or pieces of equipment can predict a trend or justify a replacement.
Select one:
a.
interpretation
b.
preventive
c.
resolution
d.
corrective
preventive
Be familiar with local nonprofit and public community service organizations, such as YMCAs or churches, to:
Select one:
a.
collect information from to better understand internal customers.
b.
apply for grants, subsidies, and fees for the next fiscal year.
c.
refer community members in need of help or assistance.
d.
gather funding for fire and life safety programs.
refer community members in need of help or assistance.
The primary focus of a fire and life safety presentation is to provide effective and appropriate information to the community on:
Select one:
a.
high-risk populations and locations.
b.
risk-reduction issues and strategies.
c.
emergency response preparation and duties.
d.
scalar-structure organizations and departments.
risk-reduction issues and strategies.
Budget records may include budget status reports, past budgets, and:
Select one:
a.
budget requests that were not funded.
b.
unfulfilled mentoring budgets.
c.
incident response budgets that are not part of the public record.
d.
informal interviews and surveys about the organization’s budget.
budget requests that were not funded.
In terms of computer software, company officers must learn to use programs designed for their organization’s particular:
Select one:
a.
cross-platform applications.
b.
fixed-asset records.
c.
operating system.
d.
internal network.
operating system.
What branch of a fire and emergency service organization’s community risk reduction program empowers residents to act safely, reduce the potential for fire, and prepare them for unpreventable hazards?
Select one:
a.
Program evaluation and review technique charts
b.
Fire and life safety programs
c.
Community fire and life safety funding programs
d.
Fire and life reactivity programs
Fire and life safety programs
Correct interpretation and application of organizational policies may require consultation with the administration through the:
Select one:
a.
governing board.
b.
functional supervisor.
c.
chain of command.
d.
decentralized authority.
chain of command.
Open-meeting laws and open-records acts define the type of records that are:
Select one:
a.
available to the public and news media.
b.
inaccessible during meetings with external customers.
c.
required to address customer concerns or complaints.
d.
used to supplement ancillary services.
available to the public and news media.
Which citizen concern or complaint involves something over which the fire and emergency services organization has no jurisdiction?
Select one:
a.
Actions of fire and emergency service responders
b.
Burning regulations
c.
Weed abatement
d.
Parking regulations
Parking regulations
A budget may have to be revised during the budget cycle due to a(an):
Select one:
a.
decrease in demographic expenses.
b.
increase in service requirements.
c.
decrease in customer and citizen complaints.
d.
increase in policy infractions.
increase in service requirements.
To refer a citizen with a concern or complaint to the appropriate authority, a company officer must know the full range of:
Select one:
a.
services included in a fire and emergency services organization’s capital and operating budget.
b.
services that are available from the fire and emergency services organization and other governmental agencies.
c.
educational and income demographics of the citizens in their extended area of responsibility.
d.
educational opportunities available to the citizen from the state and federal government.
services that are available from the fire and emergency services organization and other governmental agencies.
Part of the customer service process, information on customers’ needs, wants, and desires must be analyzed to determine:
Select one:
a.
the schedule of preventive and corrective maintenance.
b.
potential operational changes, fiscal requirements, and priorities.
c.
possible limitations in the information-gathering process.
d.
the demographics of internal and external customers.
potential operational changes, fiscal requirements, and priorities.
Company officers may conduct informal interviews with subordinates to determine if:
Select one:
a.
changes are needed in the work environment.
b.
disciplinary measures violate labor/management agreements.
c.
disciplinary measures need to be extended to community members.
d.
changes are needed in the size of the response area.
changes are needed in the work environment.
A fire and emergency services organization’s operating budget is used to pay for the:
Select one:
a.
estimated cost of apparatus and equipment.
b.
projected major purchases the organization may need.
c.
recurring expenses of day-to-day operations.
d.
facility expenses projected for the next two years.
recurring expenses of day-to-day operations.
For company officers, the community is not limited to their immediate response area but also includes:
Select one:
a.
individuals who commute into the area.
b.
unserved areas outside of jurisdictions.
c.
unincorporated land within county lines.
d.
regional apparatus manufacturers.
individuals who commute into the area.
The six major steps in the budget process for a fire and emergency services organization are planning, preparing, _____, monitoring and evaluating, and revising.
Select one:
a.
reacting
b.
documenting
c.
understanding
d.
implementing
implementing
An organization that uses a more _____ approach to gather information on customers’ needs, wants, and desires takes the initiative to seek out information on a regular basis from internal and external customers and stakeholders.
Select one:
a.
passive
b.
emotional
c.
active
d.
aggressive
active
Fire and emergency services organizations use _____ records as the basis for planning and justifying budget requests.
Select one:
a.
exposure
b.
attendence
c.
medical
d.
activity
activity
Which governmental organization is a source for demographic data?
Select one:
a.
U.S. Department of Labor
b.
Congressional Fire Service Institute
c.
Insurance Services Office
d.
National Incident Management System
U.S. Department of Labor
In some organizations, company officers may assist with the development of a _____ that defines the needs of the organization and allows manufacturers or authorized distributors to decide if they can meet bid specifications.
Select one:
a.
request for budget
b.
requests for proposal
c.
revision process
d.
revision budget
requests for proposal
Records of training, performance, attendance, hazardous materials or biological/medical exposure, and medical records must be kept current in an organization’s:
Select one:
a.
corrective maintenance file.
b.
mobile data terminal.
c.
polices and procedures handbook.
d.
personnel record file.
personnel record file.
What is the purpose of a fire and emergency services public relations program?
Select one:
a.
To determine if changes are needed in the work environment, in policies, or in other work-related issues
b.
To build a relationship with the community that is based on trust and commitment and is aligned with the organization’s mission and vision
c.
To inform the public about unsafe behaviors and provide information on how to change those behaviors
d.
To train higher ranking officers within the organization to handle internal and external customer complaints and concerns
To build a relationship with the community that is based on trust and commitment and is aligned with the organization’s mission and vision
