Chapter 3 • Leadership and Supervision

Question 1

An evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, superiors, subordinates, and customers.

Answer 1

360-degree Feedback Evaluation

Question 2

An individual’s ability to correctly perceive and label their own and others’ emotions. Also known as Emotional Quotient (EQ).

Answer 2

Emotional Intelligence (EI)

Question 3

System of moral principles governing the perception of right and wrong.

Answer 3

Ethics

Question 4

Ability to motivate other people to follow your example and do the things that you want them to do.

Answer 4

Leadership

Question 5

Process of accomplishing organizational objectives through effective and efficient handling of resources; official, sanctioned leadership.

Answer 5

Management

Question 6

A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project.

Answer 6

Program (or Project) Evaluation and Review Technique (PERT) Chart

Question 7

Which universal function of management is tasked with establishing and implementing mechanisms to ensure objectives are attained?

Answer 7

Controlling

Question 8

Adapting a flexible management style that ensures all receive fair treatment is a practical way to deal with:

Answer 8

diversity in the workplace

Question 9

According to the four-stage group development model, the forming stage is when employees begin to

Answer 9

see themselves as part of the group.

Question 10

When anticipating problems, a supervisor must recognize the potential problem and then:

Answer 10

develop and implement an effective and fair solution.

Question 11

To become an effective leader, company officers should cultivate the leadership quality of ___ by demonstrating self-confidence when making decisions.

Answer 11

self-assurance

Question 12

If results of organization planning fail to meet required goals, _____ will assist in determining why and how the plan needs to be altered.

Answer 12

documentation

Question 13

A laissez-faire approach to leadership would be appropriate in an organization with followers who

Answer 13

are highly skilled and self-motivated.

Question 14

When motivating and supporting personnel through recognition or rewards, consistency must be applied to:

Answer 14

reward types and the performance that results in rewards.

Question 15

How can a company officer meet the needs of the emergency response priority level?

Answer 15

By ensuring team readiness through conducting team training

Question 16

In which situation would an autocratic leadership style be utilized?

Answer 16

An emergency operation with the Incident Commander at the top of the chain of command

Question 17

Company officers are responsible for completing tasks and ensuring that the schedule:

Answer 17

is realistic with attainable objectives.

Question 18

The Emotional Learning System uses five steps to help you to become:

Answer 18

less able to identify personal rationalizations and unethical behaviors.

Question 19

Emotional intelligence skills can be developed in different ways depending on your preferred learning style, but the instruction must be:

Answer 19

active, intentional, and self-directed.

Question 20

Planning is the foundation of the management process because it:

Answer 20

determines in advance what an organization, a group, or an individual should do and how it will get done