Chapter 4 • Human Resources Management

Question 1

Program to help employees and their families with work or personal problems.

Answer 1

Employee Assistance Program (EAP)

Question 2

A complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice.

Answer 2

Grievance

Question 3

What are the five steps of the planning process?

Answer 3

1. Identify
2. Select
3. Design
   4.Implement
4. Evaluate

Question 4

Harassment

Answer 4

(Title VII of the Civil Rights Act of 1964)

Question 5

Hold an individual counseling interview to correct the inappropriate behavior as soon as it is discovered and prevent it from becoming a pattern or progressing to a more serious offense

Answer 5

Preventive action

Question 6

when a member repeats a violation for which preventive action was taken, commits a different violation, or commits a serious violation as a first offense.

Answer 6

Corrective action

Question 7

Use this action when a member either continues to exhibit inappropriate behavior despite earlier corrective efforts, or commits a serious violation of organizational rules as a first offense. P

Answer 7

Punitive action

Question 8

During a new member’s probationary period, her or his performance will be documented and evaluated against:

Answer 8

established standards, policies, procedures, and practices