Chapter 6

Question 1

Define the RACI acronym

Answer 1

Responsible, Accountable, Consulted, Informed

Question 2

Name the five stages of team development

Answer 2

forming, storming, norming, performing, and adjourning

Question 3

The stage where the work is completed.

Answer 3

Adjourning

Question 4

lose-lose conflict-resolution technique. Occurs when one of the parties gets up and leaves and refuses to discuss the conflict

Answer 4

Avoiding

Question 5

resources waiting for their next task with no available work.

Answer 5

Benched Resources

Question 6

give-and-take. Each of the parties involved in the conflict gives up something to reach a solution.

Answer 6

Compromising

Question 7

the incompatibility of needs, desires, or goals between two parties or individuals.

Answer 7

Conflict

Question 8

conflict-resolution approach, best way to resolve conflict. Involves fact-finding to find solution. Win-Win technique

Answer 8

Confronting of Problem Solving

Question 9

the project manager has full control and authority of the resource time and the tasks they work on.

Answer 9

Dedicated Resources

Question 10

This is a conflict-resolution technique where one party forces their solution on the others. This is an example of a win-lose conflict resolution technique.

Answer 10

Forcing

Question 11

beginning stage of team formation, when all the members are brought together, introduced, and told the objectives of the project. This is where team members learn why they’re working together. During this stage, team members tend to be formal and reserved and take on an “all-business” approach

Answer 11

Forming

Question 12

the completed deliverables from one project are needed in order to work on the current project.

Answer 12

Interproject Dependencies

Question 13

similar in nature to the overallocation problem. Resource may be scheduled for similar tasks on other projects and you need to work with managers on those other projects to schedule the resource so that they are available to both of you when needed

Answer 13

Interproject Resource Contention

Question 14

resources that do not have a required skill set or may have an abrasive personality.

Answer 14

Low-Quality Resources

Question 15

a leadership technique and a conflict-resolution technique. The act of two or more parties explaining their needs and coming to a mutual agreement on a resolution.

Answer 15

Negotiating

Question 16

Stage where things begin to calm down. Team members know each other fairly well by now. They’re comfortable with their positions in the team, and they begin to deal with project problems instead of people problems. Decisions are made jointly at this stage, and team members exhibit mutual respect and familiarity with one another

Answer 16

Norming

Question 17

A chart that shows respective work packages of the departments, work units, or teams within an organization.

Answer 17

Organization Breakdown Structure OBS

Question 18

the stage where great teams end up. This is where the team is productive and effective. The level of trust among team members is high, and great things are achieved. This is the mature development stage. Not all teams make it to performing; many churn between storming and norming.

Answer 18

Performing

Question 19

resources that you can feel, move, smell, etc. Examples include equipment and materials.

Answer 19

Physical Resource

Question 20

Hierarchical chart that shows the sponsor, project manager, and team members.

Answer 20

Project Organization Chart

Question 21

a matrix based chart that shows roles, and responsibilities of team members.

Answer 21

RACI Chart

Question 22

A resource chart that defines the WBS identifier, the resource type needed for the WBS element, and the quantity of resources needed for the task. A WBS is displayed in chart form.

Answer 22

Responsibility Assignment Matrix RAM

Question 23

A chart that divides the work of the project according to the types of resources required in an organization.

Answer 23

Resource Breakdown Structure RBS

Question 24

assignments of more tasks than the resource can handle.

Answer 24

Resource Overallocation

Question 25

quantity demanded from the resource is greater than the quantity available.

Answer 25

Resource Shortage

Question 26

resources that work for both a project and functional manager.

Answer 26

Shared Resource

Question 27

Lose-lose conflict-resolution technique because neither side wins. In this technique, the areas of agreement are emphasized over the areas of difference, so the real issue stays buried or make the conflict appear less important than it really is

Answer 27

Smoothing

Question 28

where the action begins. Team members become confrontational with each other as they begin vying for position and control during this stage.

Answer 28

Storming Stage

Question 29

consists of activities that help diverse groups of people work together in an efficient and effective manner. Responsibility of project manager

Answer 29

Team Building

Question 30

involves building trust with the project manager and among team members. This takes time and is accomplished by being true to your word and having the team’s best interests at heart.

Answer 30

Trust Building