Chapter 6 Flashcards
Define the RACI acronym
Responsible, Accountable, Consulted, Informed
Name the five stages of team development
forming, storming, norming, performing, and adjourning
The stage where the work is completed.
Adjourning
lose-lose conflict-resolution technique. Occurs when one of the parties gets up and leaves and refuses to discuss the conflict
Avoiding
resources waiting for their next task with no available work.
Benched Resources
give-and-take. Each of the parties involved in the conflict gives up something to reach a solution.
Compromising
the incompatibility of needs, desires, or goals between two parties or individuals.
Conflict
conflict-resolution approach, best way to resolve conflict. Involves fact-finding to find solution. Win-Win technique
Confronting of Problem Solving
the project manager has full control and authority of the resource time and the tasks they work on.
Dedicated Resources
This is a conflict-resolution technique where one party forces their solution on the others. This is an example of a win-lose conflict resolution technique.
Forcing
beginning stage of team formation, when all the members are brought together, introduced, and told the objectives of the project. This is where team members learn why they’re working together. During this stage, team members tend to be formal and reserved and take on an “all-business” approach
Forming
the completed deliverables from one project are needed in order to work on the current project.
Interproject Dependencies
similar in nature to the overallocation problem. Resource may be scheduled for similar tasks on other projects and you need to work with managers on those other projects to schedule the resource so that they are available to both of you when needed
Interproject Resource Contention
resources that do not have a required skill set or may have an abrasive personality.
Low-Quality Resources
a leadership technique and a conflict-resolution technique. The act of two or more parties explaining their needs and coming to a mutual agreement on a resolution.
Negotiating
Stage where things begin to calm down. Team members know each other fairly well by now. They’re comfortable with their positions in the team, and they begin to deal with project problems instead of people problems. Decisions are made jointly at this stage, and team members exhibit mutual respect and familiarity with one another
Norming
A chart that shows respective work packages of the departments, work units, or teams within an organization.
Organization Breakdown Structure OBS
the stage where great teams end up. This is where the team is productive and effective. The level of trust among team members is high, and great things are achieved. This is the mature development stage. Not all teams make it to performing; many churn between storming and norming.
Performing
resources that you can feel, move, smell, etc. Examples include equipment and materials.
Physical Resource
Hierarchical chart that shows the sponsor, project manager, and team members.
Project Organization Chart
a matrix based chart that shows roles, and responsibilities of team members.
RACI Chart
A resource chart that defines the WBS identifier, the resource type needed for the WBS element, and the quantity of resources needed for the task. A WBS is displayed in chart form.
Responsibility Assignment Matrix RAM
A chart that divides the work of the project according to the types of resources required in an organization.
Resource Breakdown Structure RBS
assignments of more tasks than the resource can handle.
Resource Overallocation
quantity demanded from the resource is greater than the quantity available.
Resource Shortage
resources that work for both a project and functional manager.
Shared Resource
Lose-lose conflict-resolution technique because neither side wins. In this technique, the areas of agreement are emphasized over the areas of difference, so the real issue stays buried or make the conflict appear less important than it really is
Smoothing
where the action begins. Team members become confrontational with each other as they begin vying for position and control during this stage.
Storming Stage
consists of activities that help diverse groups of people work together in an efficient and effective manner. Responsibility of project manager
Team Building
involves building trust with the project manager and among team members. This takes time and is accomplished by being true to your word and having the team’s best interests at heart.
Trust Building
