Chapter 6 Flashcards
112
What do most fire officer find as their greatest challenge?
managing people
112
When did the concept of management emerge?
Th Industrial revolution as rural workers needing direct supervision come to work in large factories.
112
What are the two schools of Human Resources?
Scientific management
Humanistic management
113
Scientific Management
Developed by Fredrick Winslow Taylor the scientific management broke down work task into constituent elements and trained works to preform specialized sequences of motions in the one “best” way. This way skilled crafts were converted into simplified jobs that could be preformed by unskilled workers.
113
Taylor’s four Principles of Scientific Management
- Replace rule of thumb with methods based on a scientific study of the task
- Scientifically select, train, and develop each worker
- Cooperate with workers to ensure scientifically developed methods were being followed.
- Divide work nearly equally between managers and workers so that managers apply scientific management principles to planning and workers did the work
114
Humanistic Management
Started by professor George Elton Mayo the Humanistic Management method shifted the focus to the worker and working conditions, in an effort to make them more productive.
114
Hawthorne effect
When George Mayo preformed productivity studies at Western electric’s Hawthorne Works plant. Mayo found that people improve their performance or behavior not because of any special condition but simply because of the extra attention they received as part of the study.
114
Who developed Theory X & Theory Y managerial types?
Douglas McGregor
115
Theory X manager believes…
that people do not like work, and consequently need to be closely watch and controlled.
115
Theory Y manager believes…
that people like to work, but need encouragement rather than being controlled.
115
How do X/Y theories relate to the fire officers job? Specifically what are the 3 situations were a X mindset is required?
Theory Y- encourage FFers creativity, not always a good fit for every situation.
Theory X-need to be used in key areas.
- operating at a fire or other high risk activities close autocratic supervision required
- workplace conflicts require officer to take control and issue specific directions to defuse the situation.
- near the end of negative disciplinary measures
115-117
Maslow’s Hierarchy of Needs: Firefighter edition
Level 1- Physiological Needs: the most basic needs humans need to survive Air, Water, Food, and Shelter
FO be aware of crew needs, food, water, rest
Level 2-Safety, Security, and Order: Safety and Security
Safety is a big concern, as is Security which is associated with maintaining employment
Level 3- Belonging to/being accepted by a group:
Our group is our department/ companies
Level 4- Esteem and Status: Special awards, promotions, badges
Level 5-Self Actualization: peak experiences of love, understanding, happiness, or rapture. Self actualizing people have many such peak experiences. They tend to focus on problems outside themselves, have clear sense of what is true.
117
Who developed the Grid Theory?
Explain basic Grid theory
Robert Blake and Jane Mouton
Grid theory assumes that every decision made and every action taken in the workplace is driven by people’s values, attitudes and beliefs.
These values are based on two fundamental concerns that influence behavior:
Concern for People and Concern for Results
Results of a survey that measured concern in each area describe 5 behavioral models.
117-118
Blake & Mouton’s Grid Model: What are all five behavioral models?
Indifferent: Evade and elude Controlling: Direct and Dominate Accommodating: Yield and Comply Status Quo: Balance and Compromise Sound: Contribue and Commit
117
Blake & Mouton’s Grid Model: Indifferent
Indifferent: Evade and Elude
Lowest level of concern for both results and people. Key word for this style is Neutral. Person who goes through motion of work, doing enough to get by. The Indifferent manager relies heavily on instructions and process, tend to overlook problems and not offer solutions.
