Chapter 6 Flashcards
1
Q
Empowerment
A
pushing power and decision making to the individuals who are closest to the customer in an effort to increase quality, customer satisfaction, and, ultimately, profits.
2
Q
Responsibility
A
accepting the power that is being given to you.
3
Q
accountability
A
you will report back to whoever empowered you to carry out a specific responsibility.
4
Q
Corporate culture
A
Corporate culture is the company’s personality reflected through its employees’ behavior. The company’s culture is its shared values and beliefs.
5
Q
employee morale
A
attitude employees have toward the company.
