Chapter 5

Question 1

Ethics

Answer 1

moral standard of right and wrong

Question 2

morals

Answer 2

personal standard of right and wrong

Question 3

values

Answer 3

important beliefs that guide his or her behavior

Question 4

character

Answer 4

unique qualities of an individual and is usually a reflection of personal morals and values.

Question 5

integrity

Answer 5

someone consistently behaves in an ethical manner. Strive to display integrity when unethical situations arise.

Question 6

ethics statement

Answer 6

a formal corporate policy that addresses the issues of ethical behavior and punishment should someone behave inappropriately.

Question 7

conflict of interest

Answer 7

occurs when you are in a position to influence a decision from which you could benefit directly or indirectly.

Question 8

confidential

Answer 8

meaning they are private

Question 9

implied confidentiality

Answer 9

an employee has an obligation to not share information with individuals for whom the business is of no conce

Question 10

levels of ethical decisions

Answer 10

which are three questions to help you make an ethical decision. Each level contains a question that, if answered “no,” deems the decision unethical.

Question 11

Power

Answer 11

one’s ability to influence another’s behavior

Question 12

7 bases of power

Answer 12

legitimate, coercive, reward, connection, charismatic, information, and expert power.

Question 13

Legitimate power

Answer 13

is the power that is given to you by the company.

Question 14

coercive power

Answer 14

power that is derived from your formal position. However, coercive power is negative and uses threats and punishment.

Question 15

reward power

Answer 15

ability to influence someone with something of value

Question 16

Connection power

Answer 16

using someone else’s legitimate power.

Question 17

charismatic power

Answer 17

a form of personal power that makes people attracted to you.

Question 18

information power

Answer 18

based on an individual’s ability to obtain and share information.

Question 19

expert power

Answer 19

power that is earned by one’s knowledge, experience, or expertise.

Question 20

politics

Answer 20

obtaining and using power.

Question 21

reciprocity

Answer 21

when debts and obligations are created for doing something.

Question 22

workplace diversity

Answer 22

refers to differences among coworkers. These differences include age (generational differences), gender, economic status, physical makeup, intelligence, religion, and sexual orientation, among other things.

Question 23

protected class

Answer 23

group of individuals who are protected from discrimination based on civil rights legislation.

Question 24

workplace discrimination

Answer 24

is acting against someone who is a member of a protected class.

Question 25

race

Answer 25

people having certain physical traits.

Question 26

culture

Answer 26

different behavior patterns of people.

Question 27

ethnocentric

Answer 27

an individual believes his or her culture is superior to other cultures.

Question 28

perception

Answer 28

is one’s understanding or interpretation of reality. If we had a positive previous experience,

Question 29

stereotyping

Answer 29

making a generalized image of a particular group or situation.

Question 30

prejuduce

Answer 30

a favorable or unfavorable judgment or opinion based on one’s perception (or understanding) of a group, individual, or situation.

Question 31

labeling

Answer 31

when we describe an individual or group of individuals based on past actions

Question 32

diversity statements

Answer 32

statements that remind employees that diversity in the workplace is an asset and to not engage in prejudice and stereotyping.

Question 33

glass ceilings/glass walls

Answer 33

Glass ceilings and glass walls are invisible barriers that frequently make executive positions (glass ceiling) and certain work areas or work-related places (glass walls) off limits to those in a protected class.