Chapter 6 Flashcards
Mark is unhappy with his new job as a first line supervisor at the call center. He dislikes trying to motivate his subordinates to increase their productivity. He is dreading having to give the upcoming performance appraisals to his subordinates. Mark finds the job boring and watches the clock all afternoon, longing for the end of his shift. He is planning to apply for another job either within the organization or outside the organization. Mark is experiencing
Poor person job fit
HR staffers are LEAST likely to make the final hiring decisions when ____ positions are filled.
Middle management
The purpose of a/an ____ is to give applicants an accurate idea of the positive and negative aspects of the job so that they can more accurately evaluate the employment situation.
Realistic Job preview
What is the purpose of pre-employment screening?
to determine if applicants meet the minimum qualifications for open jobs
____ means that the employer or applicant has the right to terminate an employee at any time with or without notice or cause (except where prevented by law).
Employment at will
What are some problems from recruiting from social media?
All of the above
Diversity issues
Not much interaction
Impersonal
In a ____ interview an applicant might be asked,“In your experience as a supervisor, how did you handle an employee who was a poor performer?”
Behavioral
The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking with the representatives. The recruiter also informs the applicants that they will be required to be polite, helpful and professional in dealing with all callers, and that their calls will be monitored by their supervisor. They will also work in windowless cubicle in rooms holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded actual customer calls and shown the room in which they will work. This is an example of
…
____ is the extent to which a predictor repeatedly produces the same results, over time
…
The process of choosing individuals who have needed qualifications to fill jobs in an organization is called
Recruitment
Mark is unhappy with his new job as a first line supervisor at the call center. He dislikes trying to motivate his subordinates to increase their productivity. He is dreading having to give the upcoming performance appraisals to his subordinates. Mark finds the job boring and watches the clock all afternoon, longing for the end of his shift. He is planning to apply for another job either within the organization or outside the organization. Mark is experiencing
poor person-job fit.
___ is the extent to which a predictor repeatedly produces the same results, over time.
Reliability
HR staffers are LEAST likely to make the final hiring decisions when ____ positions are filled.
middle management.
The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking with the representatives. The recruiter also informs the applicants that they will be required to be polite, helpful and professional in dealing with all callers, and that their calls will be monitored by their supervisor. They will also work in windowless cubicle in rooms holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded actual customer calls and shown the room in which they will work. This is an example of
a realistic job preview.
The purpose of a/an ____ is to give applicants an accurate idea of the positive and negative aspects of the job so that they can more accurately evaluate the employment situation.
realistic job preview
