Chapter 6 Flashcards

1
Q

Training vs Development

A

Training:
-focus is on the current time
-low use of work experiences
-the goal is to prepare for the current job
-participation is required
Development:
-focus on the future
-high use of work experiences
-goal is preparation for changes
-participation is voluntary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

3 top strategic goals

A

-improving organisational performance
-enhancing individual employee performance
-developing organisational leaders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

ADDIE MODEL

A

-analysis
-design
-development
-implementation
-evaluation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Stages of instructional Design

A

-Assess needs for training
-ensure readiness for training
-plan training program (objectives, trainers, methods) => feedback
-implement training program (principles and transfer of learning)
-evaluate results of training

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q
  1. needs assessment
A

Evaluating the organization, individual employees, and tasks to determine what kinds of training, if any, are necessary
-Organization: What is the context in which training will occur?
-Person: Who needs training?
-Task: What subjects should the training cover?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

organization analysis

A

-The organization’s strategy
-Resources available for training
-Management’s support for training

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

person analysis

A

Process of determining individuals’ needs and readiness for training by answering three questions:
-Do performance deficiencies result from a lack of knowledge, skill, or ability?
-Who needs training?
-Are the employees ready for training?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

task analysis

A

Employees are interviewed and a questionnaire is created about the importance, frequency, and difficulty of the tasks.
Determines which tasks will be the focus of training.
-Job’s equipment and environment
-Time constraints
-Safety considerations
-Performance standards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q
  1. readiness for learning
A

-Combination of employee characteristics and positive work environment
-Employee readiness characteristics
-Cognitive ability—may require literacy training
-Highly motivated to learn
-Work environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q
  1. how to plan and design
A
  1. What employee is expected to do; quality or level of performance; and conditions to apply
  2. Performance standards that are measurable
  3. Resources needed to carry out the desired performance or outcome
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

categories of training methods

A

-presentation
-hands-on
-group or team building

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

presentation methods

A

learners receive information provided by others
Ex: Lectures, workbooks, video clips, podcasts, websites

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

hands on methods

A

learners are actively involved in trying out skills
Ex: on-the-job training, simulations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

group or team-building methods

A

learners share ideas and experiences, build group identities, learn about interpersonal relationships and the group
Ex: group discussions, experiential programs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Principles of learning

A

-Communicate learning objectives
-Attention-getting messages
-Limit the content
-Guide and elaborate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

transfer of learning

A

On-the job use of knowledge, skills, and behaviours learned in training

17
Q

measuring results of training

A

Level 1: Learner reactions
Level 2: Demonstration of learning
Level 3: Behaviour change
Level 4: Business results
Level 5: Cost-benefit analysis

18
Q

measures of training success

A

-trainee satisfaction
-transfer of training
-new skills, knowledge
-performance improvements
-return on investment

19
Q

application of training

A

-orientation
-onboarding

20
Q

orientation

A

Training designed to prepare new employees to:
-Perform their jobs effectively
-Learn about organization
-Establish work relationships

21
Q

onboarding

A

Ongoing process that aims to prepare new employees for full participation.
Conscious attempt to get new hires to identify and connect with employer.

22
Q

orientation and onboarding

A

1- compliance (understand company rules, policies and regulations)
2- clarification (understand job and performance expectations)
3- culture (understand company history, traditions, values)
4- connection (understand and develop working and interpersonal relations)

23
Q

supporting diversity and inclusion

A

-Diversity is a reality in both labour and customer markets
Inclusion
-Creating an environment where employees share a sense of belonging, mutual respect—able to do their best work
-Diversity training
Skills needed to work in a diverse workforce
Thought diversity & generational diversity are next frontiers

24
Q

approaches to employee development

A
  • Combination of formal education, job experience, relationships, and assessment of personality
  • Prepares employees for change in new jobs and responsibilities
  • Prepares employees for changes in their current jobs
25
Q

4 approaches to employee development

A
  • interpersonal relationships
  • formal education
  • job experiences
  • assessment
26
Q

Formal education

A

Includes workshops, short courses, lectures, simulation, business games, experiential programs, and meetings

27
Q

assessment

A

Collecting information and providing feedback to employees about behavior, communication, or skills.
Comes from employees, peers, managers, or customers.
Methods of assessment vary:
Psychological tests.
Self, peer, and management ratings.
Assessment centers.

28
Q

assessment => Myers-Briggs Type Indicator (MBTI)

A

-Measures four areas: energy, information gathering, decision making, lifestyle
Helps organizations understand the communication, motivation, teamwork, work styles, and leadership of the people in their groups

29
Q

Assessment Centers

A

Identify whether employees have the personality characteristics, administrative skills, and interpersonal skills for managerial jobs or for working in teams.
Types of activities:
Leaderless group discussions
Interviews
In-baskets
Role-plays

30
Q

assessment => 360 degree feedback

A

360-degree feedback is performance measurement by the employee’s supervisor, peers, employees, and customers.
Performance appraisal is a formal process for measuring employee performance.
Identifies causes of performance discrepancy and develops plans for improvement.

31
Q

job experiences

A

Combination of relationships, problems, demands, tasks, and other features of an employee’s job
Enlargement of current job:
-promotion
-job rotation
-transfer
-downward move
-temporary assignment to another organization

32
Q

Interpersonal relationships

A

Employees can develop skills and increase their knowledge by interacting with experienced members of organization.
-Mentor: experienced, productive senior employee who helps develop less experienced employee.
-Coach: peer or manager who motivates employee, helps them develop skills, and provides reinforcement/feedback.

33
Q

Development for careers

A

Employees take responsibility for managing their careers.
Employees are continually developing marketable skills.
Employers and employees need to find matches between:
Employees’ interests, skills, and weaknesses
Development experiences involving jobs, relationships, and formal courses

34
Q

career management system

A

-data gathering
-feedback
-goal setting
-action planning and follow-up

35
Q

data gathering

A

focus on competencies needed for career success

36
Q

feedback

A

maintain confidentiality
-focus on specific success factors, strengths and improvement areas

37
Q

goal setting

A

-involve management and coaches/mentors
-specify competencies and knowledge to be developed

38
Q

action planning

A

measure success and adjust plans as needed

39
Q

high potential employees

A

3 stages:
-selection
-developmental experiences
-active involvement with senior leaders