chapter 58 - EMS deployment and system status management Flashcards
chute time
the time required to get a unit en route to a call from dispatch
combination deployment
using a mix of geographic coverage and demand posts to best serve the community given the number of ambulances available at any one time
deployment
matching production capacity of an ambulance system to the changing patterns of call demand
dispatch factors
training and education of communications personnel, rapid call taking, call prioritization (selecting the most appropriate resources to respond), managing out or chute times (getting crews on the road quickly) and providing crews with route selection assistance
fixed station deployment
deployment method of using only geographically based stations
flexible deployment
see system management
fractile response time
method used to determine the time at which 90% of all requests for service receive a response; considered a more definitive measure of performance than averages
fully deployed
assigning ambulances to a street corner post
geospatial demand analysis
understanding the different locations of demand within a community
hospital of load time
the time necessary for a crew to become available once it arrives at a hospital
modern deployment
deployment that considers workload and how available resources can achieve a balance among coverage, response times, and crew satisfaction
response time
the time from when the call is received until the paramedics arrive at the scene
system status management
SSM - the dynamic process of staffing, stationing, and moving ambulances based on projected call volumes; also called flexible deployment
temporal demand
measurement of call demand by hour of the day
temporal modeling
predicting the times when calls occur
