chapter 15 - therapeutic communication Flashcards
active listening
listening to the words that the patient is saying as well as paying attention to the significance of those words to the patient
clarification
asking to speaker to help you understand
closed ended questions
a form of interview question that limits a patient’s response to simple, brief words or phrases
communication
the use of words, writting, or other commonly understood symbols by a sender to send a message to a receiver, who then provides feedback that indicates the receiver’s interpretation of the message
confrontation
focusing on a particular point made during the interview
cultural beliefs
values and perspectives common to a racial, religious, or social group of people
cultural imposition
the tendency to impose your beliefs, values, and patterns of behavior on an individual from another culture
customs
a practice or set of practices followed by a group of people
discrimination
treatment or consideration based on class of category rather than individual merit
direct (closed ended) questions
questions that can be answered with short responses such as “yes” or “no”
empathy
identification with an understanding of another’s situation, feelings, and motives
ethnocentrism
viewing your life as the most desirable, acceptable, or best, and acting in a manner conveying superiority to another culture’s way of life
explanation
sharing objective information related to the message
facilitation
encouraging the patient to provide more information
interpretation
stating the conclusions you have drown from the information
intimate space
the area within 1.5 feet of a person
labeling
the application of a derogatory term to a patient on the basis of an event, habit, or personality trait that may not be accurate about the underlying condition
nonverbal cues
expressions, motions, gestures, and body languages that may be used to communicate other than with words
open-ended questions
a form of interview question that allows patients to respond in narrative form so that they may feel free to answer in their own way and provide details and information that they believe to be important
personal space
the area around individuals that they perceive as an extension of themselves. in the us, personal distance is 1.5 - 4 ft
reflection
echoing the patient’s message using your own words
social distance
the acceptable distance between strangers used for impersonal business transactions. in western cultures, social distance is 4-12 ft
stereotyping
the attribution of some trait or characteristic to one person on the basis of the interviewer’s preconceived notions about a general class of people of similar characteristics
summarization
briefly reviewing the interview and your conclusions
sympathy
sharing the patient’s feeling or emotional state in relation to an illness
