chapter 15 - therapeutic communication

Question 1

active listening

Answer 1

listening to the words that the patient is saying as well as paying attention to the significance of those words to the patient

Question 2

clarification

Answer 2

asking to speaker to help you understand

Question 3

closed ended questions

Answer 3

a form of interview question that limits a patient’s response to simple, brief words or phrases

Question 4

communication

Answer 4

the use of words, writting, or other commonly understood symbols by a sender to send a message to a receiver, who then provides feedback that indicates the receiver’s interpretation of the message

Question 5

confrontation

Answer 5

focusing on a particular point made during the interview

Question 6

cultural beliefs

Answer 6

values and perspectives common to a racial, religious, or social group of people

Question 7

cultural imposition

Answer 7

the tendency to impose your beliefs, values, and patterns of behavior on an individual from another culture

Question 8

customs

Answer 8

a practice or set of practices followed by a group of people

Question 9

discrimination

Answer 9

treatment or consideration based on class of category rather than individual merit

Question 10

direct (closed ended) questions

Answer 10

questions that can be answered with short responses such as “yes” or “no”

Question 11

empathy

Answer 11

identification with an understanding of another’s situation, feelings, and motives

Question 12

ethnocentrism

Answer 12

viewing your life as the most desirable, acceptable, or best, and acting in a manner conveying superiority to another culture’s way of life

Question 13

explanation

Answer 13

sharing objective information related to the message

Question 14

facilitation

Answer 14

encouraging the patient to provide more information

Question 15

interpretation

Answer 15

stating the conclusions you have drown from the information

Question 16

intimate space

Answer 16

the area within 1.5 feet of a person

Question 17

labeling

Answer 17

the application of a derogatory term to a patient on the basis of an event, habit, or personality trait that may not be accurate about the underlying condition

Question 18

nonverbal cues

Answer 18

expressions, motions, gestures, and body languages that may be used to communicate other than with words

Question 19

open-ended questions

Answer 19

a form of interview question that allows patients to respond in narrative form so that they may feel free to answer in their own way and provide details and information that they believe to be important

Question 20

personal space

Answer 20

the area around individuals that they perceive as an extension of themselves. in the us, personal distance is 1.5 - 4 ft

Question 21

reflection

Answer 21

echoing the patient’s message using your own words

Question 22

social distance

Answer 22

the acceptable distance between strangers used for impersonal business transactions. in western cultures, social distance is 4-12 ft

Question 23

stereotyping

Answer 23

the attribution of some trait or characteristic to one person on the basis of the interviewer’s preconceived notions about a general class of people of similar characteristics

Question 24

summarization

Answer 24

briefly reviewing the interview and your conclusions

Question 25

sympathy

Answer 25

sharing the patient’s feeling or emotional state in relation to an illness