Chapter 5: Workload Planning And Staffing Flashcards
Demonstrating support for your employees includes all of the following except:
A. Defending the employee in front of a customer
B. Making promises after consulting with staff
C. Accepting healthy debate in issues
D. Addressing mistakes publicly
D. Addressing mistakes publicly.
The success of obtaining funding is based on a business plan that is:
A. The least expensive
B. Strongly justified
C. The most visible
D. A short-term investment
B. Strongly justified.
All of the following are important to understanding service except:
A. Appreciating the customer’s point of view
B. Clarifying your department’s capability
C. Standing firm in department procedure
D. Avoiding taking things personally
C. Standing firm in department procedure.
When recruiting for facility management staff, all of the following are true except:
A. Employee’s of contractors are off limits
B. Positions cover a wide spectrum of activities
C. Positions require changing skill sets
D. Various levels of educational backgrounds are necessary
A. Employees of a contractor are off limits.
Using the number of work orders, time to complete orders, space inventory, and staff size to estimate workload is called workload based on:
A. Service standards
B. Quality requirements
C. Square footage of inventory
D. Corporate revenues
A. Service standards.
An effective job description includes all of the following except:
A. Salary limits
B. Qualifications
C. A list of essential duties
D. Physical requirements
A. Salary limits.
Using staff size and floor area of altered space within a year to estimate workload is called workload based on:
A. Square footage of inventory
B. Churn rate
C. Service standards
D. Corporate revenue
B. Churn rate.
In general, the larger the corporation, the more:
A. Justification is required
B. Detailed the budget
C. Generalized positions
D. Focused positions
D. Focused positions.
The most challenging part of recruiting a facility management employee is:
A. Interviewing potential employees
B. Writing an accurate job description
C. Advising the Human Resources department
D. Deciding where to advertise the position
B. Writing an accurate job description.
Calculating workload based on population is best suited for companies that:
A. Have a small workforce
B. Are downsizing
C. Are growing
D. Have unmet space needs
C. Are growing.
If you are asked to correlate corporate population and facility staff size, include some data about:
A. Mitigating factors like churn
B. Keeping Work in house
C. Comparable properties and their benchmarks
D. External factors
A. Mitigating factors like churn rate.
Design stability of workload allocation can be affected by all of the following except:
A. Geographic location
B. Company culture
C. Building size
D. Number of buildings in the company space inventory
B. Company culture.
It is ideal to go over the ________ before conducting a formal performance appraisal of an employee:
A. Company code of ethics
B. Company expectations
C. Company performance statistics
D. Job description
D. Job description.
Which of the following should you provide in order to successfully retain staff:
A. Professional development opportunities
B. Extra time off
C. A rigid work environment
D. Weekly reviews
A. Professional development opportunities.
When will employees likely stay even if they have hit the top of the pay scale?
A. When they are at management level
B. When they are given more time off
C. When the economy is poor
D. When they have leadership opportunities
C. When the economy is poor.
