Chapter 14: Facility Management Communications Flashcards
A meeting of six people is called at 4:30 pm to make decisions about the upcoming corporate conference. The most influential factors affecting communication is:
A. Time pressure
B. Interaction zone
C. Spatial perception
D. Concentration
A. Time pressure
You are the project manager of a long-term project with many tasks being performed by different departments. You should inform participants of progress by posting a(n):
A. PERT chart
B. Area chart
C. Flow diagram
D. Gantt chart
A. PERT chart
When you are managing a project and must communicate setbacks and delays, you are managing both the event and:
A. Security
B. Public relations
C. Crises intervention
D. Perception
D. Perception
Documents that convey the organization’s compliance to regulations, local codes, and ordinances are called:
A. Project proposal presentations
B. Policy and procedure manuals
C. Contractual agreements
D. Legal compliance documents
D. Legal compliance documents
All of the following are elements of successful facilitation except:
A. Giving advice
B. Using questions and answers
C. Acting as negotiator
D. Being flexible
A. Giving advice
The main focus of oral presentations is the:
A. Subject
B. Speaker
C. Audience
D. Setting
C. Audience
Paths designed around the functional need, importance, and volume of communication rather than the company’s organizational structure are a:
A. Chain of communication
B. Traditional hierarchy
C. Lateral communication chain
D. Networks
D. Networks
What is the best method to avoid negative effects of end runs?
A. Cultivate a record of good service delivery
B. Complete an environmental scan
C. Have fewer meetings with management
D. Thoroughly review the contracts
A. Cultivate a record of good service delivery
A successful meeting has had all of the following items addressed prior to the meeting except:
A. Group size
B. Place
C. Role of the convened
D. Attendee experience level
D. Attendee experience level
Corporate legal staff usually review any facility management documents with legal obstructions. These include all of the following except:
A. Post-occupancy evaluations
B. Deeds
C. Environmental compliance reports
D. Documentation of worker safety training
A. Post-occupancy evaluations
Permitting interpretation within reasonable limits for addressing specific situations, including exceptions, is a challenge for facility managers who are:
A. Creating construction contracts
B. Reviewing outsource contracts
C. Writing facility policy
D. Examining compliance policies
C. Writing facility policy
Which of the following is not a category of visual material?
A. Literal versus symbolic images
B. Still versus motion images
C. Information versus entertainment
D. Display medium
C. Information versus entertainment
