Chapter 1: The Practice Of Facility Management Flashcards
The statement that Best illustrates the connection between facility management objectives and business objectives is that facilities become a:
A). Tool managed to enhance corporate objectives
B). Significant source of collateral for operations
C). Necessary expense for corporate objectives
D). Potential source of income for the bottom line
A). Tool managed to enhance corporate objectives.
In their relationships with fellow corporate departments, facility managers function primarily as:
A. Tenants
B. Police
C. Consultants
D. Landlords
D). Landlords
From the facility management viewpoint, decisions about expenditures and programs are governed by:
A. The local economy
B. Business objectives
C. Management philosophy
D. Building needs
B. Business objectives
They keys to providing any facilities service are to efficiently manage service and to maintain realistic:
A. Estimates
B. Expectations
C. Assessments
D. Exertion
B. Expectations
An example of external customers of the facility management department is:
A. Business customers
B. Company employees
C. Stockholders
D. Managers
C. Stockholders
In almost all companies, facility departments are viewed as:
A. Profit centers
B. Income producer
C. Capital
D. Overhead
D. Overhead
The best way for a facility manager to become more proactive and avoid crises management is to:
A. Keep a large inventory of critical supplies and spare parts
B. Participate in discussions of the central management issues
C. Promote regular replacement and renovation of building systems
D. Identify likely reoccurring areas of crises
B. Participate in discussions of the central management issues.
A disadvantage resulting from the trend to increase the cross-training and professionalism of facility staff is the tendency to:
A. Outsource certain functions
B. Employee more staff specialists
C. Increase span of control
D. Increase decentralization
C. Increase span of control.
Facility management responsibilities such as evaluating the effectiveness of services, benchmarking, management of audits, and development of innovative improvements are all part of:
A. Quality assessment
B. Human environment factors
C. Basic management activities
D project management
A. Quality assessment
Facility management can improve worker productivity primarily through:
A. Installing recreational facilities
B. Reconfiguring work areas for smaller space
C. Reducing capital expenditures
D. Improving the work environment
D. Improving the work environment.
When facility managers are excluded from critical decision making for corporate strategy, it commonly causes:
A. Misaligned needs and goals
B. Workers to be unhappy
C. The need for crises management
D. Project timelines to change
C. The need for crises management.
Which of the following is specifically a priority of a business-oriented facility manager?
A. Training
B. Technical competence
C. Liability
D. Profitability
D. Profitability.
